Property Repairs Scheduler / Social Housing Works Coordinator/ Planner
Burngreave Building Company Ltd – Sheffield (Office Based)
Burngreave Building Company Ltd is continuing to grow and is looking to recruit an experienced and driven Property Repairs Scheduler / Social Housing Coordinator to join our expanding team.
We specialise in delivering responsive repairs, maintenance, and insurance-related works for social housing providers, local authorities, and housing associations, providing a reliable, end-to-end service for property reinstatement and repairs.
This is an excellent opportunity for someone with experience in social housing repairs, scheduling, or construction coordination who is looking to join a fast-paced and supportive office environment.
The Role
You will play a key role in coordinating day-to-day repairs and maintenance across our housing contracts, ensuring works are planned efficiently and delivered to a high standard. You will act as a central point of contact between tenants, clients, surveyors, and Engineers
Key responsibilities include:
- Scheduling and allocating responsive repairs and maintenance works
- Managing the diaries of surveyors and operatives
- Coordinating labour, materials, and Engineers
- Handling inbound and outbound calls with tenants and clients
- Managing jobs from initial report through to completion
- Building quotes using NHF rates and Schedule of Rates (SOR) codes
- Contacting clients to agree variations and submitting updated quotes for approval
- Taking works from quotation stage through to approval and booking in with tenants
- Liaising closely with housing officers and clients throughout each job
- Ensuring all works are delivered in line with KPIs and SLAs
- Providing regular updates to clients and maintaining strong relationships
- Collating job information, reports, and compliance documentation
- Updating internal systems
- Supporting the wider team with administrative and coordination tasks
About You
We are looking for someone who is organised, proactive, and confident dealing with customers, particularly within a social housing environment where empathy and professionalism are key.
You will ideally have:
- Experience in social housing repairs, scheduling, or property maintenance
- Strong knowledge of NHF rates and experience building quotes using SOR codes
- Experience managing variations and obtaining client approvals
- Knowledge of construction or building repairs
- Experience working with operatives, contractors, or field teams
- Strong organisational and time management skills
- Good IT skills, including Microsoft Office
- Excellent communication and customer service skills
- The ability to remain calm and professional when dealing with tenants
- Experience liaising with housing officers and working to KPIs/SLAs
- An understanding of common housing repair issues and maintenance processes
Working Hours & Location
- Full-time, salaried position
- Monday to Friday, 8:00am – 5:00pm
- Office-based role in Sheffield (no remote working)
Salary
- Salary is dependent on experience, knowledge, and relevant work background
Why Join Us?
- Join a growing company with a strong presence in the social housing sector
- Be part of a supportive and experienced team
- Opportunity to develop your career within property repairs and maintenance
If you have the relevant experience and are looking for your next challenge within the social housing sector, we’d love to hear from you.
Job Type: Full-time
Experience:
- Construction: 2 years (required)
- property repair: 1 year (preferred)
Work Location: In person
