Enjoy Keeping Customers in the Loop?
Are you a customer service professional who enjoys getting problems sorted and keeping people properly informed? Would you like a busy, varied role where you are the person customers rely on while their vehicles are being maintained and repaired? If so, we would like to hear from you.
About Us
Hexagon Leasing is a leading provider of contract hire, rental, and fleet management in the commercial vehicle sector. With a fleet of around 2,000 assets, we supply and manage some of the highest-profile transport and distribution companies in the UK.
At Hexagon we look to recruit individuals from different backgrounds, we celebrate diversity and promote inclusivity.
The Role
As Customer Service Controller you will report to the Customer Service Manager and support our customers throughout the maintenance journey - handling their queries, tracking the progress of their vehicles, and making sure they always know where things stand.
A big part of the job is minimising the impact when a vehicle is off the road (VOR). You will chase repairers for accurate updates, challenge timelines where they do not stack up, and keep the customer informed until their vehicle is back out working. You will work closely with our Fleet Engineering, Rental, Sales, and Finance teams, as well as our network of suppliers and repairers.
Key Responsibilities:
- Customer Communication: Respond promptly and professionally to customer calls and emails about maintenance queries and requirements, handling every enquiry with empathy and patience through to resolution.
- Fleet Updates: Keep customers well informed on the progress of their fleet, especially while vehicles are off road (VOR).
- Repairer Management: Obtain accurate, comprehensive information on vehicle status from our supplier network, asking informed questions and challenging repair timelines where necessary.
- Record Keeping: Maintain accurate, thorough records of vehicle information and updates on our systems.
- Escalation & Collaboration: Escalate issues internally when needed and work with the Fleet Engineering team, providing the full picture so decisions can be made quickly.
We would love to hear from you if you have:
- At least 2 years' experience in a customer service role, ideally within the commercial vehicle, fleet, or rental industry.
- Knowledge of commercial vehicles and fleet management (highly advantageous, but not essential).
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and good attention to detail.
- The ability to manage multiple priorities in a fast-paced, team-oriented environment.
- A willingness to learn and adapt to evolving processes and technology.
This role is based at our Head Office in Alrewas, so you will need to live within a comfortable commute.
Our People
What do we value in our team members?
- A positive mindset coupled with a can-do attitude.
- A friendly demeanour with an eagerness to collaborate, building on our culture of learning, support, and growth.
- Exceptional communication skills, both written and verbal.
- A balance between personal result-driven focus and a strong affinity for teamwork.
- Effective workload management skills and a proven ability to meet deadlines.
Benefits
In return, we offer a competitive salary, a generous holiday allowance, and a company pension. You will join a market-leading organisation with a strong reputation in the industry, and we empower our employees to take ownership of their roles, with ongoing opportunities for professional growth and development.
People join us for stability and security. But they stay for our fun and friendly culture that supports everyone to be the best they can be.
In Summary
If you are a customer-focused communicator looking for a busy and varied role, please submit your application with a CV highlighting your relevant experience.
Apply now and take the next step in your career with Hexagon Leasing.
Benefits:
- Casual dress
- Company pension
- Free parking
- Life insurance
- On-site parking
Work Location: In person
