SERVICE ADMINISTRATOR
Porsche Centre South Lakes
Maternity Cover Fixed Term 18 Month Contract
At Porsche, precision is more than engineering—it's our standard. As a Service Administrator, you'll play a vital role in delivering an exceptional experience for our customers and supporting the performance of our Service team.
The Role
This role supports the smooth operation of our Service department, ensuring that all of our customers receive a luxury customer experience through seamless administration. Your organisation and attention to detail will help maintain the high standards our customers expect from Porsche.
Your Responsibilities
· Manage service enquiries
· Handle service bookings, scheduling and diary management
· Maintain accurate customer and vehicle records
· Prepare service documentation
· Support the Service team with administrative tasks
· Ensure a premium customer experience at every touchpoint
· Job card creation in advance
· Warranties policies
· Training planning logistics and hotel bookings
· Job preparation for following day
· Managing Phone messages
· Creating weekly customer contact list
· Daily use of different computer systems and software
What We're Looking For
· Previous experience in a Service Administrator or similar role (automotive experience desirable)
· Excellent organisational and communication skills
· Strong attention to detail and accuracy
· Proficiency in Microsoft Office and dealership systems (DMS) desirable
· A passion for customer service and the Porsche brand
· A positive, professional and team-oriented attitude
Due to annual leave, please do not expect a response until after 06th July 2026
Pay: £27,758.64 per year
Benefits:
- Company pension
- On-site parking
- Sick pay
Ability to commute/relocate:
- Carnforth, Lancashire: reliably commute or plan to relocate before starting work (required)
Experience:
- Administrative: 2 years (required)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
