About the Role
We are looking for an enthusiastic and customer focused Sales Assistant to join our Men’s Tailoring teams at Frasers. You’ll be a brand ambassador, delivering expert tailoring advice, styling support, and first-class customer service in a fast-paced, high-volume retail environment.
This is your chance to join Threadology London ltd. a premium tailoring company within the UK’s leading department store group, where your product knowledge, passion for menswear, and sales skills will directly impact business growth.
Key Responsibilities
- Deliver outstanding customer service, offering expert advice on casual wear and formalwear
- Conduct measurements and fittings, providing recommendations for the perfect fit
- Drive sales performance, upselling and cross-selling to maximise revenue
- Maintain high visual standards and ensure the concession always reflects brand quality
- Support stock management, including replenishment, size checks, and maintaining stock integrity
- Actively contribute to team targets and KPIs, including conversion, UPT, and average transaction value
- Stay up-to-date with product knowledge, trends, and tailoring techniques
- Uphold Frasers’ and Threadologys’ standards, processes, and operational policies
What We’re Looking For
- Passion for menswear, tailoring, and premium customer service
- Previous experience in retail, concessions, or high Street/premium fashion – tailoring experience preferred
- Strong selling and influencing skills, with a track record of achieving targets
- Excellent communication and interpersonal skills
- Confident working in a fast-paced, KPI-driven environment
- Highly organised, self-motivated, and a team player
- Flexible to work weekends, evenings, and peak trading periods
What We Offer
- Competitive salary plus commission
- On-the-job training and development in tailoring and customer service
- Career progression opportunities within Threadology London Ltd.
- Be part of a dynamic, passionate team in a high-profile retail environment
- Annual Clothing allowance
- Pension Scheme – 3% of salary company contribution
- 21 days pro rata holidays excluding bank holiday
Pay: £30,784.00 per year
Benefits:
Application question(s):
Experience:
- Retail sales: 2 years (required)
Work Location: In person
