Guest Service Agent
Overview
Our hotel is currently hiring Guest Service Agents to provide a pleasant and professional experience for our guests. We are looking for a friendly, motivated, and detail-oriented person who wants to make guests feel welcome and special while also enhancing their experience with our staff.
Responsibilities
Greet guests as they arrive at the property
- Answer phones in a professional manner and in reference to their guest experience
- Take reservations, check-in/check-out, issue receipts, and send messages to guests upon check-in/out using proprietary software
- Respond to guest requests by name, obtaining payment and providing information about hotel specials
- Evaluate each guest’s needs to provide them with outstanding service and ensure that their requests are met
- Maintain the highest level of professionalism when dealing with guests of all ages
- Accurately collect and follow instructions from staff members as well as follow all written procedures and protocols for the property
- Ensure that all rooms are clean and tidy, with all necessary items (e.g., towels, linen, breakfast trays) laid out)
- Make sure that guests feel welcome and are not being treated unfairly
- Complete other tasks assigned by management or property owners as needed
The Oliver Cromwell Hotel is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Pay: £10.00-£12.71 per hour
Benefits:
Ability to commute/relocate:
- Madeley TF7 5DW: reliably commute or plan to relocate before starting work (required)
Work Location: In person
