iSightCornwall is preparing to open its first charity retail shop in Truro, and we are looking for an experienced Shop Manager to help launch and grow this exciting new venture.
Established in 1856, iSightCornwall is Cornwall's oldest charity and supports around 4,000 blind and partially sighted people every year. The new shop will raise vital funds, increase awareness of our services and help more people discover the support available through the charity.
The shop will sell quality donated clothing, accessories and household items, alongside a carefully selected range of vision aids and practical products for people living with sight loss.
This is a rare opportunity to create something from the ground up. You will play a key role in shaping the shop's success, building a strong team of staff and volunteers, developing relationships within the local community and helping establish the shop as a valued part of Truro's high street.
About the role
As Shop Manager, you will lead the day-to-day operation of the shop, ensuring an excellent experience for customers, donors and volunteers while delivering sales and income targets.
Key responsibilities
- Lead the successful launch and ongoing management of the shop.
- Create an attractive, welcoming and commercially successful retail environment.
- Drive sales, donations, Gift Aid income and customer engagement.
- Manage stock control, pricing, merchandising and visual displays.
- Train, support and motivate volunteers.
- Lead and develop a small shop team, creating a positive and inclusive culture.
- Build relationships with customers, supporters, local businesses and community groups.
- Promote awareness of iSightCornwall and signpost people to our services where appropriate.
- Maintain high standards of customer service, accessibility and presentation.
- Ensure compliance with financial procedures, health and safety requirements, safeguarding responsibilities and retail regulations.
- Maintain accurate records relating to sales, stock, volunteers and Gift Aid.
About you
We're looking for someone who:
- Has experience in charity retail.
- Is commercially aware, organised and results-focused.
- Enjoys leading, motivating and developing people.
- Has strong communication and relationship-building skills.
- Can work independently and take initiative.
- Is creative, practical and confident in merchandising and presentation.
- Is approachable, positive and enthusiastic.
- Enjoys being hands-on and willing to get stuck in where needed.
Benefits
- Supportive and friendly team culture.
- Employer pension contribution of up to 5%.
- Death in service cover.
- Enhanced sick pay.
- Company events.
- Additional paid leave opportunities.
How to apply
Applications will be considered as they are received, and we may close the vacancy once we find the right candidate.
Email: [email protected]
Please send us:
A short covering letter explaining:
- Why this role interests you.
- What relevant retail experience you would bring.
- What you believe makes a great charity retail experience.
We value authenticity and individuality, so please make your application personal. We want to understand what motivates you, what you would bring to the role and why the opportunity excites you.
Pay: From £28,080.00 per year
Benefits:
Experience:
- charity shop management: 2 years (preferred)
Work Location: In person
