Administration Assistant
Location: Shillingstone, Dorset
Hours: Monday – Thursday, 9:00am – 1:00pm (16 hours per week)
Pay: £13.00 per hour
About the Role
We are looking for a reliable and organised Administration Assistant to support our growing family-run food manufacturing business. This is a varied role that combines customer service, order processing, administration and general business support.
The successful candidate will be highly organised, have excellent attention to detail, and be confident using computers, email systems and online platforms.
Key ResponsibilitiesOrder Processing & Shipping
- Print and prepare daily customer orders
- Book shipments through Royal Mail and other courier systems
- Ensure shipping information is accurate and up to date
- Assist with tracking and delivery queries
Customer Service
- Monitor and manage customer email enquiries
- Respond to customer questions in a professional and timely manner
- Handle customer service issues and escalate where necessary
- Maintain a high standard of customer care
Administration
- Manage and organise the company email inbox
- Maintain physical and digital filing systems
- Data entry and record keeping
- Prepare and update spreadsheets and reports
- Support with document creation and administration tasks
Reporting & Data Management
- Gather and report information from company systems, websites and online platforms
- Assist with sales, customer and operational reporting
- Help maintain accurate business records
Production Support
- Provide light administrative support to the production team
- Assist with stock records, paperwork and production documentation
- Help ensure paperwork is completed accurately and on time
Managing Director Support
- Provide administrative support to the Managing Director
- Assist with diary management and scheduling where required
- Support with business projects and general office administration
- Undertake ad-hoc administrative tasks as required
Skills & ExperienceEssential
- Good computer skills, including Microsoft Office and Google Workspace
- Excellent written and verbal communication skills
- Strong organisational skills and attention to detail
- Ability to prioritise tasks and work independently
- Friendly and professional manner
- Reliable and trustworthy
Desirable
- Previous administration or customer service experience
- Experience using Shopify, Xero, Royal Mail Click & Drop or similar systems
- Experience working within a small business environment
What We Offer
- Friendly family-run business environment
- Varied and interesting role
- Opportunity to grow with the business
- Staff discount on company products
- On-site parking
This role would suit someone who enjoys being organised, helping others and taking ownership of a wide range of administrative tasks within a growing business.
Pay: £13.00 per hour
Benefits:
- Company pension
- Employee discount
- Free parking
- On-site parking
Application question(s):
- How many years of administration experience do you have?
- Have you worked in an administration role within a small business environment?
- Please briefly describe your most recent administration role, including your main responsibilities.
- Have you managed a shared email inbox and responded directly to customer enquiries?
- Which of the following systems have you used?
- Have you been responsible for processing customer orders and arranging shipments?
- Please give an example of a time when you had to manage multiple urgent tasks at the same time. How did you prioritise them?
- How would you respond to an unhappy customer who has emailed to complain about a delayed order?
- This role is based in Shillingstone, Dorset, and the hours are Monday–Thursday, 9am–1pm. Can you commit to these hours on a long-term basis?
- Do you have a minimum of 3 years' administration experience in a role involving customer service, email management and general office administration?
Work Location: In person
