Job Overview
HomeVision Services is a National TV Aerial Satellite, CCTV, & Wall Mounting company seeking a driven and passionate Dispatch Co-Ordinator to join our dynamic team. This role is perfect for someone who enjoys fast-paced environments, has strong organisational skills, and is focused on efficiency and customer satisfaction.
Key Responsibilities
- Assist engineers during the day with scheduling, payment, or job-related issues.
- Support engineers with processing credit card payments for completed jobs.
- Ensure daily operations run smoothly and deadlines are met.
- Communicate with customers regarding appointment times, delays, and re-bookings.
- Address customer concerns professionally, escalating when necessary.
- Maintain high levels of customer satisfaction through clear communication and problem-solving.
Working Pattern
- 5 days per week on a rota between 8am–6pm.
- Participate in Saturday shifts on a 3-on, 1-off rotation, with a weekday rota day off.
Qualifications & Skills
- Fluent in English with excellent verbal and written communication skills.
- Strong phone manner; able to remain calm and professional under pressure.
- Experience in dispatch, logistics, or customer service roles.
- Ability to process payments, manage invoices, and maintain job-related documentation accurately.
- Confident using dispatch or CRM systems (full training provided).
- Forward-thinking problem solver with strong organisational and prioritisation skills.
- Ability to work on a rotating schedule, including Saturdays.
Additional Perks
- Supportive work environment focused on collaboration.
- Weekly group performance bonus based on business revenue targets.
- Kitchen facilities and on-site amenities.
- Office easily accessible via public transport.
Pay: From £13.21 per hour
Work Location: In person
