We're the UK's specialist blood cancer charity and our vision is clear: we’re here to beat blood cancer. We fund world-class research; provide information and support to patients and their loved ones; and raise awareness of blood cancer.
The Supporter Relations Team plays a pivotal role in building relationships with our supporters and assisting our fundraising team to raise vital funds that will support our mission to beat blood cancer within a generation.
This is an excellent opportunity for someone with great communication, organisation and interpersonal skills. The main purpose of this role is to deliver excellent customer service to our supporters through written and verbal communication, and ensure efficient administration of donations and maintaining accurate data on our CRM system.
The role of Supporter Relations Assistant would suit someone energetic, organised and confident at communicating. As the first point of contact for our supporters, you will be able to build a rapport with supporters over the telephone, have good written communication skills and be a quick learner. You will also have experience of using a CRM or database, which will be vital when processing donations and recording communications with supporters. The role is varied and fast paced and requires efficiency and accuracy, as well as teamwork.
There are some tasks within this role which must be completed in the office, and therefore you will be required to work within a hybrid team where your week will be split working from home and the office.
We are committed to actively promoting equality, diversity, and inclusivity. In line with our strategy we welcome approaches from individuals from underrepresented groups, including minority communities, and applicants with a disability, to better reflect the community we serve and help broaden our perspectives.
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Deliver high quality supporter care across all channels so that supporters feel valued and remain engaged.
- Resolve supporter enquiries promptly as the first point of contact so that issues are addressed efficiently and service levels are met.
- Provide outbound stewardship over the phone for campaigns and events to strengthen supporter relationships and improve fundraising outcomes.
- Accurately process interactions, registrations and donations so that fundraising activity runs smoothly and income is correctly recorded.
- Maintain high quality supporter data in CRM systems to enable reliable reporting, compliance and informed decision making.
- Apply GDPR and fundraising regulations to protect supporter data and ensure compliant operations.
- Contribute to continuous improvement by sharing insights and helping refine supporter experience and team processes.
- Collaborate with colleagues across Engagement to support campaigns, events and shared organisational priorities.
- Participate in organisational events and activities to support the wider mission and maintain connection with the blood cancer community.
All employees at Blood Cancer UK promote the organisation’s vision, mission and core values and are committed to actively promoting equality, diversity and inclusivity. This includes attending and assisting at Blood Cancer UK events and activities as required, including occasional evening and weekend work. We take a positive attitude to technology, insight and data, including an enthusiasm to use new technologies and ways of working to deliver objectives. All employees are expected to follow Blood Cancer UK’s policies and procedures and do any reasonable thing required by their manager.
Knowledge
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Understanding of personal data and GDPR principles in a supporter or customer-facing context
Skills
- Strong written and verbal communication, with the ability to adapt style and tone to suit a range of audiences.
- Strong attention to detail.
- Good interpersonal skills that support positive relationships with supporters and colleagues
- Ability to manage multiple projects tasks simultaneously and prioritise effectively under pressure.
Experience
- Experience or willingness to learn and use CRM or database, including data entry and using insights to inform service.
- Experience or willingness to work collaboratively with other teams to develop or deliver products and communications
HOW TO APPLY
We ask you to send us a CV and cover letter. In your cover letter, we'd like to know why you're interested in working with us at Blood Cancer UK. It's also helpful if you tell us why you think you are a great candidate for this role based on the skills, knowledge and expertise section above. Your cover letter doesn't have to be too long, 1-2 pages is ideal. Please don't add photos or graphics to your CV, as we use blind shortlisting at this stage of the process.
Full details about our recruitment processes, including how we use blind shortlisting and what to expect at each stage of the process can be found on our website. Sometimes we close our vacancies early, usually because we have had a lot of great applicants, so we’d always encourage you to apply early rather than wait until the deadline.
WHY WORK AT BLOOD CANCER UK?
We're the 9th best charity in the UK to work for according to Best Companies 2021!
We started because of Susan, we’ll get there because of you.
Blood Cancer UK was started by one family who lost their daughter, Susan, to blood cancer, and that history and sense of family continues to shape who we are today. When you join Blood Cancer UK, you don’t just become an organisational employee – you become part of a collaborative community dedicated to funding research into beating blood cancer that includes some of the most inspiring people you’ll ever meet.
And we’re not that far away from beating blood cancer. We’re confident we can do it within the next generation, and this makes us hugely ambitious and gives us a sense of real urgency. It also means we’re changing quickly as an organisation as we constantly challenge ourselves and strive to become more and more effective. This pace of change means working here isn’t for everyone. But if you’re excited by the chance to work in a fast-paced, agile and supportive environment with the focus and ambition to beat blood cancer this could be the place for you! We focus on results rather than time spent at a desk, so we deliver more for people affected by blood cancer.
Blood Cancer UK offers the chance to work for and with people affected by blood cancer, and the opportunity to advance your career and develop your skillset whilst taking on exciting new challenges and making your mark.
EQUALITY, DIVERSITY & INCLUSION
We are committed to actively promoting equality, diversity, and inclusivity. Read our statement which reflects our strong drive to change in this area.
To this end we would welcome approaches from individuals from underrepresented groups, including minoritised communities, and applicants with a disability, to better reflect the community we serve and help broaden our perspectives.
You can read some examples of how we can support you through the application and interview process here.
