Job Description
1.1 Job Purpose
The Sales Administration department is responsible for providing comprehensive administrative and operational support, ensuring the efficient coordination of customer orders from quotation through to delivery and invoicing.
The role acts as a key point of contact for customers, maintains accurate sales and operational records, coordinates installation activities, and supports the smooth delivery of projects to achieve high levels of customer satisfaction and business efficiency.
1.2 Key Responsibilities
- Assist the Account Manager in preparing accurate and timely customer quotations.
- Process customer orders by entering them onto the SAGE 200 accounting system.
- Raise and manage supplier purchase orders as required
- Act as a primary point of contact for customers and internal stakeholders, providing updates and responding to enquiries regarding orders and deliveries.
- Monitor and maintain delivery schedules, ensuring key milestones and installation dates are communicated and achieved.
- Organise and coordinate internal team meetings to ensure all relevant information is communicated prior to installations.
- Raise customer invoices promptly following the successful completion of installations.
- Prepare, maintain, and distribute reports as required to support sales and operational activities.
- Accurately maintain records and update spreadsheets with sales, project, and operational information.
- Maintain and produce accurate customer, sales, and project documentation in line with company procedures.
- Liaise effectively with internal departments, suppliers, and customers to ensure the smooth deliver of orders and installations.
- Identify and escalate or resolve any issues that may impact customer deliveries or project timelines.
- Represent PRS Office Furniture at customer meetings
- Provide general administrative support to the sales and account management teams as required.
2 General Responsibilities & Continuous Improvement
- Drive and support the achievement of company KPIs.
- Utilise a suite of tools including Excel (Advanced), CRM System, and native software reporting modules to produce, insight-driven reports to support operational and strategic decision-making,
- Demonstrate strong commercial awareness and embrace ad-hoc projects and delivering practical, timely solutions within a fast-paced environment.
3 Skills & Competencies
3.1 Essential
- Strong analytical mindset with high attention to detail and data accuracy.
- Medium to advanced proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
- Exceptional organisational and time-management skills.
- The ability to multitask and manage competing priorities effectively in a fast-paced environment.
- Advanced problem-solving capabilities with a proactive, "can-do" approach.
- Excellent written and verbal communication skills across all levels of the business.
- A collaborative team player with strong cross-functional capabilities.
- Self-confident, professional, and composed when working under pressure.
- A clear understanding of, and commitment to, applying PRS values.
- Dedicated to continuous learning and proactive personal development.
3.2 Desirable (Advantageous)
- Direct experience with Sage 200 and CRM systems.
- Proven experience coordinating complex projects involving multiple internal and external stakeholders.
- Experience working in the furniture industry or with product components and BOMs.
Pay: £35,000.00 per year
Benefits:
- Company pension
- On-site parking
Work Location: In person
