Administrative Support Assistant
Full Time | Monday–Friday | Addlestone, Surrey
Are you organised, reliable, and looking for a varied role in a growing e-commerce business? Ana Wiz Ltd, a leading retailer and wholesaler of baby, maternity, healthcare, pet and neuro support products, is looking for an Administrative Support Assistant to join our friendly team.
This is a varied role focused on office administration, customer service and supporting our day-to-day business operations. You'll also lend a hand in the warehouse during busy periods or when additional support is needed.
What you'll do
- Provide general administrative support across the business.
- Process customer orders and maintain accurate records.
- Respond to customer enquiries via email and telephone, providing excellent customer service.
- Process customer returns and resolve queries professionally.
- Assist with data entry and other day-to-day office tasks.
- Work across a range of e-commerce platforms including Amazon, eBay, Shopify, Etsy, Faire and other wholesale channels.
- Provide general support to the warehouse team when required, helping during busy periods and assisting with day-to-day operations.
We're looking for someone who is
- Highly organised with excellent attention to detail.
- Confident communicating by email and telephone.
- Reliable, proactive and able to prioritise their workload.
- Comfortable working in a fast-paced environment and happy to turn their hand to different tasks.
- A team player who is willing to help wherever needed.
- Positive, enthusiastic and keen to learn.
Previous administration, customer service or e-commerce experience would be an advantage but is not essential. Full training will be provided for the right candidate.
Why join Ana Wiz?
- Be part of a small, friendly and supportive team where your contribution is genuinely valued.
- Gain experience across a growing e-commerce business with both retail and wholesale sales channels.
- Enjoy a varied role with opportunities to develop new skills and broaden your experience.
- Opportunities for progression are available for the right candidate as the business continues to grow.
- Work in a collaborative environment where no two days are the same.
Hours: Monday–Friday, 9:00am–5:30pm (5:00pm finish on Fridays)
If you're organised, dependable and enjoy working as part of a close-knit team, we'd love to hear from you.
Pay: £25,000.00-£35,000.00 per year
Benefits:
- Casual dress
- Company pension
- Employee discount
- Free parking
- On-site parking
Work Location: In person
