Furniture Link is a well established importer and wholesaler supplying furniture to retailers across the UK and Ireland. We are seeking to appoint an experienced Customer Account Administrator to work at our Head Office near Telford. The ideal candidate will have a bubbly and engaging personality, be customer focused, able to create sales opportunities and possess excellent administration skills.
Furniture Link is a thriving and people centric company offering a competitive package for the right person, including competitive salary, 20 days + 3 days Christmas Shut Down + 8 bank holidays, staff discounted purchase scheme, onsite parking etc.
Key objectives of the role
- To increase number of customers and sales turnover to achieve company targets
- To support Area Sales Manager's in providing 'above and beyond' customer service
- To provide excellent sales order processing and administrative support skills
Key Responsibilities:
To create and maintain customer databases, provide administration support and promote a healthy sales environment.
- Make and receive calls to existing and lapsed customers to increase sales, promote new products and special offers
- Maintaining and updating customer databases, performing credit control duties and processing customer payments
- To process promptly sales orders and manage stock efficiently
- To plan and route multi-drop sales deliveries to maximise efficiency
- To book in sales deliveries with customers to minimise failures
- Work to daily/weekly targets to achieve required business growth
- To work closely with our Area Sales Managers (ASM’s) to maximise sales potential and convert opportunities
- Have excellent product knowledge in order to promote products and advise customers regarding product selection
- Dealing with third party couriers and delivery companies
- Using external web portals and extranet sites to process and update customer orders and delivery arrangements
- Have in-depth knowledge of the company and customer service processes
- Assisting with presentation of Showroom and provision of hospitality when customers visit
Skills, knowledge and experience:
Confident, professional and friendly telephone manner
- Minimum of 5 years experience of working in a customer service or administrative environment
- Accurate data inputting skills
- Excellent time management skills
- Tenacious approach with a self-motivated attitude
- Excellent verbal and written communications skills
- Ability to work on own initiative as well as with a diverse team
- Must have strong PC skills including MS Office and be systems oriented
- Experience of planning and routing multi-drop deliveries would be an advantage
- If you are interested in applying please forward your CV to Julie Reynolds, General Manager.
Closing Date:
Strictly No Agencies
Job Types: Full-time, Permanent
Benefits:
- Employee discount
- Free parking
Ability to commute/relocate:
- Telford TF1 7AD: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
- customer account management: 3 years (required)
Work Location: In person
