About Us: Charles Stanley is embarking on an exciting digital transformation journey. We are looking for a passionate User Researcher to join our team and work closely with our UX Designer, Marketing, and Digital teams. Your role will be pivotal in developing our user testing capacity and ensuring that the voice of the user drives our product development.
Key Responsibilities:
- Collaborate with UX designers, product owners, and other stakeholders to plan, design, and conduct user research, testing sessions, and workshops.
- Manage app and website reviews and feedback, ensuring a best-in-class user experience that meets all regulatory requirements.
- Support the UX team in validating customer experience and UX designs.
- Coordinate customer research efforts and conduct usability testing with customers and prospective users.
- Define needs, scope, and outcomes for user testing, and develop test plans from outlined briefs.
- Set up, monitor, and conduct user testing sessions and workshops.
- Analyse and synthesise findings into insightful reports to inform UX decisions and enhance product development.
- Present reports to stakeholders and make recommendations based on findings.
- Define user research best practices and maintain a research repository.
- Manage app and website reviews/feedback, ensuring responses and raising issues to the design and development team.
Qualifications & Experience:
- Minimum of 3 years of experience in user research and user testing using third-party platforms and various UX methodologies.
- Excellent analytical skills.
- Strong written and verbal communication skills.
Knowledge & Skills:
- Customer-focused mindset.
- Understanding of Consumer Duty.
- Experience with software tools for live conversations, interviews, and remote user testing (e.g., UserTesting.com, UserZoom).
- Proficiency in both qualitative and quantitative test approaches.
- Experience in UX or CX.
Why Join Us? Charles Stanley offers a dynamic and supportive environment where you can grow your skills and contribute to meaningful projects. Be part of our ambitious digital transformation and help shape the future of our user experience.