The Assistant Reception Manager is a key member of the front desk staff. This individual will work closely with the Front Office Manager to ensure a smooth and helpful check-in process and routine maintenance of our facilities. You will be responsible for daily tasks such as keeping the facility clean, working with the housekeeping team and ordering supplies. Top of the list of responsibilities is to make sure your receptionists on the front desk are well-trained, friendly and offer a warm welcome and speedy, efficient check-in and check-out service for guests. Key responsibilities:
- Managing and training, night auditor and team of receptionists
- Ensuring the front desk provides a professional and friendly service for customers
- Dealing with customers, including handling complaints when they come to the desk
- Troubleshooting emergencies
- Scheduling your staff rota
- Liaising with other departments
- Answer and direct calls from customers.
- Deal with email queries
- Schedule and coordinate appointments.
- Assist in hiring new employees.
- Maintain office supplies.
- Answer questions from customers, tenants and management staff.
- Notify management of maintenance problems in the front office or building.
- Communicate with clients regarding needs and preferences.
- Previous Opera experience
Job Type: Permanent
Pay: From £13.50 per hour
Benefits:
- Company pension
- Employee discount
- Free parking
- Gym membership
- On-site parking
Ability to commute/relocate:
- Kinlochard: reliably commute or plan to relocate before starting work (required)
Experience:
- reception : 3 years (required)
Work Location: In person
