Description
What We’re Looking For:
We are eager to welcome you to the role of Renewals Manager at Meltwater! We're actively seeking skilled professionals to join our accomplished team and contribute significantly to the continued success and satisfaction of our valued clients. As a Renewals Manager, your primary objective will be to drive on-time renewal revenue for extended periods, ensuring the seamless continuation of our partnerships with clients. Collaborating closely with our extended customer success and account teams, you'll work to maximize the value provided to customers. This entails building strong relationships and leveraging Meltwater's resources, including contract best practices, support services, new release information, and events, all aimed at ensuring customer success with the Meltwater software.
Meltwater isn't just about work; it's a pathway to personal and professional evolution. Here, you'll immerse yourself in an ecosystem that cultivates your skills, promotes mentorship, and advocates for inclusive leadership. Engage with an experienced renewals team and accomplished leaders who stand ready to support you at every turn.
What You'll Do:
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Lead initiatives to drive on-time renewal revenue, collaborating with account teams to maximize customer value
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Proactively build relationships with customers and ensure they're aware of and using Meltwater's resources effectively
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Manage the transactional side of renewals, including processing transactions and overseeing contract execution
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Identify upcoming renewals and maintain accurate account data in the CRM
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Develop quotes and handle the administrative work involved in executing renewal contracts
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Identify, negotiate, and secure upgrades on legacy agreements to align with current pricing
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Communicate renewal options clearly to customers and flag completed or at-risk renewals to internal stakeholders
What You'll Bring
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Bachelor's degree preferred
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2+ years of experience in renewals or customer success, ideally in software or SaaS
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Strong organizational skills with a sharp eye for data accuracy and detail
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Customer-centric approach, comfortable engaging directly with customers and addressing their concerns
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Proactive in flagging upcoming renewals and potential issues before they escalate
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Clear communicator, able to explain renewal options and collaborate effectively with Account Managers
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Comfortable handling customer pushback with professionalism and tact
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Proficient with CRM systems, keeping records accurate and current
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Excellent written and verbal communication in English
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Able to work hybrid, 3 days a week in the office
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Legally authorised to work in the UK
What We Offer:
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Enjoy flexible paid time off options for enhanced work-life balance
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Secure your future with a Creative Pension
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Take advantage of our cycle-to-work scheme promoting eco-friendly commuting options
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Elevate your health and wellness through Simply Health, an integral part of our benefits package offering diverse options for a holistic well-being journey
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Prioritise well-being after tenure with comprehensive Vitality Health Insurance, a reward for commitment and a safeguard for long-term health needs.
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Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
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Energetic work environment with a hybrid work style, providing the balance you need
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Benefit from our family leave program, which grows with your tenure at Meltwater
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Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.
Where You'll Work: 7th floor, 20 Farringdon Street, London, EC4A 4AB
Our Story
At Meltwater, we believe that when you have the right people in the right environment, great things happen. Our platform empowers our 27,000 customers worldwide by transforming global media, social, and AI signals into actionable intelligence that leaders rely on to make faster, confident decisions.
But we can’t do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers. Our award-winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other’s successes along the way.
We are innovators at the core who see the potential in people, ideas, and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers. We’re proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you’ll work with people who care about your success and get the support you need to unlock new heights in your career.
We are Meltwater. We love working here, and we think you will too.
"Inspired by innovation, powered by people."
Equal Employment Opportunity Statement
Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.
All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.
Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.
We may use AI to assist in aspects of our hiring process, such as reviewing candidate information, capturing interview notes, and supporting interview activities. These tools are used only to assist our team through increased efficiencies. Every output continues to be reviewed by humans, and all hiring decisions are made by humans. We remain committed to evaluating candidates fairly, consistently, and in compliance with all applicable laws.
