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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
If you're looking to step up your career, JLL Workplace Management is the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing workplace and facilities management initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL Workplace Management!
Regional Operations Manager – PFI Sector
Position Overview
The Regional Operations Manager is responsible for overseeing the operational delivery of multiple PFI (Private Finance Initiative) contracts across a designated geographic region. This role ensures consistent service excellence, contract compliance, financial performance, and client satisfaction across all assigned facilities within the PFI portfolio.
Key Responsibilities
Operational Management
Oversee day-to-day operations across multiple PFI sites, ensuring delivery of all hard and /or soft facilities management services in accordance with contract specifications and output-based performance requirements. Monitor service delivery standards, conduct regular site inspections, and implement corrective actions to maintain compliance with PFI payment mechanisms and performance deductions frameworks.
Contract Compliance & Performance
Ensure full adherence to contractual obligations, output specifications, and KPIs across the regional portfolio. Manage performance monitoring systems, coordinate response to non-availability deductions, and maintain comprehensive compliance documentation for authority representatives and lenders' technical advisors. Prepare regular performance reports demonstrating achievement against availability and performance metrics.
Financial Management
Manage regional P&L responsibility, controlling operational budgets, lifecycle replacement programs, and PPM schedules to optimize financial performance while maintaining service standards. Work with finance teams to forecast expenditure, manage variations, and ensure accurate cost allocation across the portfolio. Balance short-term operational costs with long-term lifecycle obligations inherent in PFI structures.
Client & Stakeholder Relationship Management
Serve as primary operational contact for procuring authorities, managing regular contract review meetings, addressing escalations, and maintaining productive partnerships with public sector clients. Coordinate with SPV (Special Purpose Vehicle) boards, equity investors, and funders as required, representing operational performance and investment requirements.
Team Leadership & Development
Lead, mentor, and develop site-based facilities managers and operational teams across the region. Conduct performance reviews, identify training needs, and build capability to deliver complex PFI requirements. Foster a culture of service excellence, innovation, and continuous improvement.
Health, Safety & Compliance
Ensure rigorous H&S standards across all sites, maintaining compliance with CDM regulations, fire safety requirements, and sector-specific standards (particularly in healthcare and education environments). Coordinate statutory inspections, audits, and remedial programs.
Lifecycle & Capital Planning
Maintain a strong working relationship with the Lifecycle Manager to ensure lifecycle strategies and replacement programmes are effectively integrated with operational delivery. Support the planning and execution of capital investment initiatives, ensuring facilities continue to meet performance, compliance, and customer requirements throughout the concession term. Contribute operational insight to asset management decisions and facilitate the successful delivery of lifecycle projects across the portfolio.
Risk Management & Business Continuity
Identify operational risks, implement mitigation strategies, and maintain robust business continuity plans for critical facilities. Manage incident response, coordinate major remedial works, and ensure minimal disruption to public services.
Qualifications & Experience
Essential:
Significant facilities management experience within PFI, PPP, or long-term complex contracts
Proven track record managing multiple sites and substantial operational budgets
Deep understanding of output-based specifications and payment mechanisms
Strong commercial acumen with P&L management experience
Excellent stakeholder management skills, particularly with public sector clients
Thorough knowledge of relevant FM standards (CAFM, IWFM, BIFM) and regulatory frameworks
Desirable:
IWFM (Institute of Workplace and Facilities Management) qualification or equivalent
Experience in relevant PFI sectors (healthcare, education, custodial, defence, accommodation)
Understanding of SPV governance structures and project finance principles
IOSH or NEBOSH health and safety qualification
Experience with major PFI contractors or FM service providers
Key Competencies
Strategic thinking and operational planning | Financial acumen and commercial awareness | Leadership and people development | Client relationship management | Problem-solving and decision-making under pressure | Stakeholder engagement and influencing | Contract and compliance expertise | Change management and continuous improvement
Travel Requirements
Regional travel required to cover assigned portfolio of PFI sites, with occasional national travel for corporate meetings and training.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
