The Retail Capability Coordinator is a key member of the Retail Capability team, responsible for contributing to the delivery of functional objectives, always modelling the Post Office behaviours and demonstrating a Postmaster First mindset. Acting as an advisor, the Retail Capability Coordinator will demonstrate their expertise in driving success and support for Post Office branches, following best commercial and operational practices. This role can be based at Bristol, Chesterfield or London (Wood Street) with hybrid working arrangements available.
Working closely with the Retail Capability Planning Team Lead, the Retail Capability Coordinator is responsible for allocating field-based capability resources to ensure the right level of support is provided to operators and branches across the network. They will coordinate pre-go-live and early days support activities, maintain accurate records using CRM and workflow systems, conduct readiness checks, and ensure all training and support activities are scheduled and delivered in line with agreed processes and standards. The role will also support Peer-to-Peer Postmaster activity, quality assurance processes, stakeholder communications, and risk management activities to help deliver successful branch go-lives and operational excellence.
