About Wellbeing Medical Group
Wellbeing Medical Group is a leading private integrative oncology clinic based in the heart of Tower Bridge, London. We are dedicated to providing personalised, compassionate, and evidence-informed care for individuals living with and beyond cancer.
Our approach brings together conventional medicine with carefully selected integrative therapies to support patients at every stage of their journey. We believe exceptional healthcare is about more than treatment alone—it is about ensuring every patient feels heard, supported, and empowered from their very first interaction with us.
As our clinic continues to grow, we are looking for passionate professionals who share our commitment to clinical excellence, outstanding patient care, and delivering an exceptional experience at every touchpoint.
The Role
This is a varied and rewarding leadership position that combines patient care, team leadership, and operational oversight.
As Clinical Team Lead, you will oversee the entire patient journey from initial enquiry through to consultation with our Lead Doctor, ensuring every stage of the process is delivered efficiently, compassionately, and to the highest standard.
You will supervise the end-to-end patient pathway, ensuring administrative and clinical support teams work seamlessly together. From the moment a patient makes an enquiry, you will oversee the process to ensure information is gathered accurately, patients are appropriately pre-screened, and suitable cases are prepared for review by our Lead Doctor.
Working closely with both the administrative and clinical teams, you will ensure every part of the patient journey aligns, creating a smooth, consistent, and exceptional experience while maintaining high operational and clinical standards.
You will not be responsible for diagnosing, prescribing, or making independent clinical decisions. Instead, you will ensure patients are appropriately assessed using established protocols, supported throughout their journey, and escalated to the Lead Doctor where clinical input or prescribing decisions are required.
Patient Pre-Screening
- Conduct structured pre-screening consultations with prospective patients using established clinical protocols.
- Gather and document relevant medical history, treatment goals, and supporting information.
- Identify cases requiring clinical review and prepare comprehensive handovers for the Lead Doctor.
- Provide patients with accurate information about the assessment process while ensuring clinical decisions remain with the Lead Doctor.
Key Responsibilities End-to-End Patient Journey
- Oversee the complete patient journey from initial enquiry through to consultation with the Lead Doctor.
- Supervise the administrative and clinical support teams to ensure patients move efficiently through each stage of the pathway.
- Ensure enquiries are managed promptly, patient information is collected accurately, and pre-screening consultations are completed to a consistently high standard.
- Identify opportunities to improve the patient journey, removing bottlenecks and enhancing service delivery.
- Ensure only appropriately prepared and suitable cases are escalated to the Lead Doctor for clinical review.
Team Leadership
- Lead, supervise, and support the administrative and clinical support teams, ensuring all functions work cohesively towards delivering an outstanding patient experience.
- Create clear processes, expectations, and accountability across the team.
- Conduct regular one-to-ones, coaching sessions, and performance reviews.
- Support recruitment, onboarding, and ongoing development of team members.
- Foster a collaborative culture where communication between administration, clinical support, and the Lead Doctor is seamless.
- Ensure workloads are managed effectively and resources are aligned with patient demand.
Clinical Operations
- Coordinate the day-to-day running of the clinical support function.
- Manage stock levels, procurement, and supplier ordering.
- Monitor operational performance and implement process improvements.
- Maintain SOPs and ensure consistent compliance across the team.
- Work closely with senior leadership to continuously improve service quality, efficiency, and patient satisfaction.
Join Our Team
If you're passionate about delivering exceptional patient care and want to be part of a team that genuinely makes a difference every day to the lives of people affected by cancer, we'd love to hear from you. Apply today and help us redefine what compassionate, patient-centred cancer care looks like.
Pay: £30,000.00-£35,000.00 per year
Application question(s):
- Please describe your experience conducting patient assessments or pre-screening consultations. Include the types of assessments you have completed and your role in the patient journey.
- Please describe your experience managing the end-to-end patient enquiry journey. How have you ensured patients received a seamless experience from initial enquiry through to clinical consultation or treatment?
- Please describe your experience leading or supervising a healthcare or clinical team. Include the size of the team, your responsibilities, and how you supported performance and patient care.
- Please confirm your current notice period, your earliest available start date, and whether you would be available to attend an interview within the next 7 days.
Work Location: In person
