Service Manager – Call‑In Homecare
Salary: Competitive, dependent on experience
Office Location: Positions in Glasgow, Edinburgh and Midlothian.
Hours: Full‑time, office‑based
Qualification Requirement: Minimum SVQ Level 4 in Health & Social Care
About Call‑In Homecare
Call-In Homecare is a long-established and trusted care provider, delivering high-quality, person-centred support across Scotland. As the organisation continues to grow and secure new opportunities, we are investing in our leadership team and seeking experienced, motivated Service Managers to support our expansion while maintaining exceptional standards of care.
The Role
As a Service Manager, you will play a key role in leading your local branch, ensuring safe, effective and compassionate care delivery. You’ll oversee daily operations, support staff, maintain compliance and build strong relationships with clients, families and external partners.
Key responsibilities include:
Service leadership — managing day‑to‑day operations and ensuring high‑quality care delivery
Staff supervision — supporting, developing and mentoring care teams
Compliance management — ensuring all regulatory, contractual and organisational standards are met
Client relationship building — maintaining excellent communication with clients and families
Scheduling oversight — ensuring rotas are efficient, fair and meet service needs
Incident and risk management — responding to concerns and ensuring safe practice
Partnership working — liaising with local authorities, health professionals and commissioning teams
What We’re Looking For
You will be a confident, organised and compassionate leader with a strong understanding of care operations.
Essential requirements:
Minimum SVQ Level 4 in Health & Social Care (or equivalent)
Proven experience in a care management or senior supervisory role
Strong knowledge of care regulations, compliance and quality standards
Excellent communication and people‑management skills
Ability to work full‑time in our Glasgow, Edinburgh or Midlothian offices
A proactive, solutions‑focused approach and commitment to delivering outstanding care
Why Join Call‑In Homecare?
A stable, growing organisation with new contracts and long‑term opportunities
Supportive leadership and a positive, collaborative team culture
Opportunities for professional development and progression
The chance to shape services and make a meaningful impact in your local community
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