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Located on Whitehall, Trafalgar’s flagship London venue Trafalgar Theatre is a spectacular Grade II listed building. In 2021, the theatre reopened following a major multi-million-pound restoration project which reinstated the theatre back to its original heritage 1930’s design.
The Box Office Manager plays a central role in shaping the experience people have with Trafalgar Theatre, from first enquiry through to the moment they take their seat. Whether supporting members of the public or working alongside our producing partners, this role helps ensure every interaction feels welcoming, efficient and well handled. Leading the day-to-day running of the Box Office team, the Box Office Manager is the key contact for ticketing enquiries from client and resident producers. The role also works closely with Heads of Department across the venue to make sure Trafalgar Theatre delivers a joined-up, high-quality experience for everyone who walks through the doors.
You are self-motivated, professional and approachable, with a genuine passion for theatre and live entertainment. Just as comfortable speaking with senior stakeholders as you are welcoming members of the public, you bring a courteous, positive and can-do attitude to your work, along with a strong commitment to excellent customer service. You will be commercially minded and proactive; you make the most of the tools and information available to maximise ticketing yield across every performance. You are confident spotting opportunities to improve profitability and turning insight into action. Above all, you are someone who works well both independently and as part of a wider team. You build strong working relationships, take ownership of your responsibilities, and consistently reflect our values of Creativity, Collaboration, Excellence and Respect.
Co-founded by Sir Howard Panter and Dame Rosemary Squire in 2017, Trafalgar Entertainment is a premium international live entertainment business focused on new productions, venue ownership, Performing Arts education, theatre ticketing, the distribution of live-streaming innovative content and the provision of great theatres where people can come together to share in the experience of live entertainment. TE is home to Trafalgar Theatres, The Chiswick Cinema, Trafalgar Theatre Productions, Trafalgar Releasing, Trafalgar Tickets, Stagecoach Performing Arts, Drama Kids/Helen O’Grady Drama Academy, ticketing company London Theatre Direct, Stagedoor, Jonathan Church Theatre Productions, and Imagine Theatre.
Trafalgar Theatres is the venue-operating division of Trafalgar Entertainment (TE). We currently operate 21 venues; including the Trafalgar Theatre in London’s West End and the Theatre Royal in Sydney. We’re growing fast, we’re confident in what we do, and we’re ambitious about the future. There’s never been a better time to get onboard.
We are passionate about entertainment, audiences, and the live experience and we value Creativity, Collaboration, Excellence and Respect.
- Discounted theatre tickets
- Training and development plans
- Hundreds of savings across retailers with TE&ME
- Access to mental health resources
Eligibility criteria applies
Position Title
Box Office Manager
Location
Trafalgar Theatre
Annual Leave
33 days per annum (inclusive of public holidays)
Salary
£47,500 per annum (also subject to SOLT/BECTU)
Job Description
Download a full Job Description (https://policies.trafalgar.global/wp-content/uploads/2026/06/Job-Description-TTL-Box-Office-Manager-2026.docx)
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