Operations Administrator
Salary: £23,000 - £26,000 per year (dependent on age & experience)
Location: Sheffield
Hours: Monday – Thursday, 8:00am – 5:00pm, Friday 8:00am - 4:00pm
Benefits: On-site parking
Join a Growing Family Business
Wrights Recoveries UK is one of the UK's leading vehicle recovery and asset repossession specialists. For more than 18 years, we have built our reputation on professionalism, reliability, and delivering exceptional results for our clients.
As our business continues to grow, we are looking for an enthusiastic and motivated Operations Administrator to join our friendly office team in Sheffield.
This is an exciting opportunity for someone who enjoys variety in their role, is keen to learn, and wants to develop a long-term career within a growing business. No two days are the same, and you will play a key role in ensuring our clients, customers, and field agents receive first class support.
The Role
As an Operations Administrator, you will be at the centre of our day-to-day operations, helping to manage instructions from major finance companies and supporting our nationwide field agents.
You will act as a key point of contact for clients, customers, third-party suppliers, and our field agents, ensuring instructions are managed efficiently from start to finish.
Your responsibilities will include:
- Managing client instructions and updating internal systems.
- Acting as a professional point of contact for clients and their customers.
- Supporting and coordinating our nationwide field agents.
- Liaising with police compounds, storage facilities, finance companies, and third-party suppliers.
- Arranging vehicle collections, deliveries, and transportation.
- Monitoring case progress and ensuring service level agreements are achieved.
- Providing regular updates to clients regarding ongoing instructions.
- Maintaining accurate records and case notes.
- Assisting with general office administration and operational support.
- Working closely with colleagues to achieve company objectives.
What We're Looking For
We are looking for someone with a positive attitude, strong communication skills, and a willingness to learn.
The ideal candidate will:
- Be highly organised and able to manage multiple tasks simultaneously.
- Have excellent communication skills, both written and verbal.
- Be confident speaking with clients, customers, and suppliers.
- Be able to work effectively as part of a team.
- Have the confidence to think independently and make sensible decisions.
- Be proactive and able to prioritise workload in a fast-paced environment.
- Possess strong attention to detail.
- Be willing to learn new skills and develop within the business.
- Be professional, reliable, and trustworthy.
- Be IT literate and comfortable using Microsoft Outlook, Word, and Excel.
Desirable Skills
Whilst not essential, the following would be advantageous:
- Experience within administration, customer service, transport, logistics, vehicle recovery, or finance sectors.
- Knowledge of vehicle logistics or transportation.
- Experience dealing with customers over the telephone.
- Understanding of FCA-regulated environments.
Why Join Wrights Recoveries?
- Be part of a growing and successful business.
- Work within a supportive and friendly team.
- Opportunity for career progression and development.
- Full training provided.
- Varied and interesting workload where no two days are the same.
- Play an important role in helping deliver industry leading results for our clients.
If you are hardworking, motivated, eager to learn, and looking for an exciting opportunity within a fast paced business, we would love to hear from you.
Pay: £23,000.00-£26,000.00 per year
Benefits:
Work Location: In person
