NewDay is searching for a Senior Manager Customer Communications. As a Senior Manager, you’ll build and lead a newly formed team within NewDay’s Marketing & Communications function. The role focuses on driving the Communications approach and governance for NewDay’s Card and Embedded Finance products – ensuring customers feel confident and connected through clear communications across the lifecycle. This is a high-impact opportunity to work at the centre of customer communications strategy and governance.
Build and lead a high-performing team, responsible for comms development, ownership and optimisation, as well as driving best practice and learnings across the organisation.
Work cross-functionally with teams including Creative Studio, Commercial Analytics, Salesforce and Product teams ensuring alignment and delivering improvements with strong commercial and customer impact.
We're looking for these essential skills
Strong analytical mindset with comfort with metrics reporting, including analysing data, performance indicators, and market trends to inform recommendations and support evidence-based decision making
It’s a plus if you also have these skills
Externally this role could be known as:
Senior Customer Communications Manager, Customer Experience Communications Lead, Communications Strategy Manager, Customer Journey Communications Lead, Customer Comms Governance Lead
#LI-Hybrid
#BC1
At NewDay, we value all types of diversity. We’re an equal opportunity employer and believe that our differences create a vibrant, authentic working culture. We want all our colleagues to feel able to bring their whole selves to work. We don’t discriminate on the basis of protected characteristics or identities. We make sure that every job is crafted to be inclusive and that people with disabilities or caring responsibilities can take part in the application and interview process.
Tell us if you need accommodations: We’ll put reasonable adjustments in place to support you.
We work with Textio to make our job design and hiring inclusive.
Permanent
