Contact Centre Executive
Salford
£25,000 - £30,000 DOE + Performance Bonus
Full-Time | Monday-Friday | Office Based
Looking for a role where every conversation makes a difference?
At Hillview Finance, every customer starts their journey with a conversation.
That conversation starts with you.
We're looking for someone who genuinely enjoys speaking to people, takes pride in delivering excellent customer service and likes working in an environment where every day is different.
You'll be the first person many of our customers speak to, helping them begin their journey with Hillview before introducing them to the right advisor or department.
If you're organised, confident on the phone and enjoy keeping things moving, we'd love to hear from you.
About Hillview Finance
Hillview Finance is a specialist finance brokerage based in Salford, helping homeowners across the UK find the right finance solution for their needs.
Customer service is incredibly important to us. Whether someone has just made an enquiry or is already part-way through their application, we want every interaction to be professional, friendly and helpful.
This role sits right at the heart of that experience.
The Role
This isn't cold calling.
It isn't a sales role.
And it isn't a financial advice role.
Every customer you'll speak to has already contacted Hillview Finance.
Your role is to respond quickly, create a great first impression, confirm a few initial details and ensure every customer reaches the right advisor or department as smoothly as possible.
You'll also help existing customers with general enquiries, keeping them updated and directing them to the appropriate team whenever needed.
You'll become the communication hub of our business, working closely with advisors and case managers to ensure every customer receives an outstanding experience.
A Typical Day
Your day could include:
- Contacting new enquiries shortly after they've applied.
- Answering inbound customer calls.
- Warm transferring customers directly to advisors.
- Booking advisor callbacks where required.
- Responding to customer emails and text messages.
- Confirming basic application details before passing customers to an advisor.
- Providing general updates to existing customers.
- Updating our CRM accurately after every interaction.
- Making sure no enquiry is missed and every customer receives a prompt response.
No two days are ever the same.
What Success Looks Like
Success in this role isn't measured by selling loans.
Instead, you'll help us deliver an outstanding customer experience by:
- Contacting new enquiries promptly.
- Maintaining excellent customer engagement.
- Ensuring customers are transferred efficiently to advisors.
- Keeping accurate records.
- Helping our advisors spend more time advising customers and less time chasing enquiries.
You'll play a huge part in helping our business deliver the service we're known for.
What We're Looking For
We're less interested in where you've worked...
...and far more interested in who you are.
The right person will be:
✔ Friendly, confident and professional.
✔ Comfortable speaking on the phone throughout the day.
✔ Organised and able to manage multiple priorities.
✔ A strong communicator, both verbally and in writing.
✔ Positive, reliable and proactive.
✔ Confident using computers and CRM systems.
✔ Someone who takes pride in doing things properly.
Previous experience within a contact centre, customer service, recruitment, estate agency, banking, insurance, financial services or another customer-facing environment would be beneficial - but it certainly isn't essential.
We'll happily train the right person.
You'll Probably Love This Role If You...
- Enjoy speaking to lots of different people every day.
- Prefer busy days over quiet ones.
- Like being organised.
- Get satisfaction from helping customers.
- Enjoy working as part of a close-knit team.
- Want to build a long-term career rather than simply find your next job.
What You'll Receive
- Competitive salary of £25,000-£30,000, depending on experience.
- Performance bonus.
- 25 days annual leave plus bank holidays.
- Monday-Friday working hours.
- Free on-site parking.
- Casual dress.
- Company events.
- Full training and ongoing support.
- Modern office in Salford.
- Genuine opportunities for career progression.
Career Progression
We're not looking for someone to simply answer the phone.
We're looking for someone who wants to build a career.
As Hillview Finance grows, so will this role. Our long-term plan is for this position to develop into a Contact Centre Team Leader, taking responsibility for helping shape and lead our customer contact operation.
If you're ambitious and want to grow with the business, we'll support you every step of the way.
Why Join Hillview Finance?
We believe great customer service starts with great people.
Every customer who contacts Hillview is trusting us to help with an important financial decision. Your role will be to make sure that trust begins from the very first conversation.
You'll become an important member of a supportive team where your contribution genuinely matters, your ideas are listened to, and your hard work is recognised.
If you're looking for a role where you can make a real impact while building a long-term career, we'd love to hear from you.
Pay: £25,000.00-£30,000.00 per year
Benefits:
- Casual dress
- Company events
- Free parking
- On-site parking
Work Location: In person
