JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Senior Facilities Manager, UK & I– Aveva Account
Location: Cambridge (Primary), with oversight of 2 additional UK&I sites
About JLL
We're JLL. We're a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate. If you're looking to step up your career, JLL is the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives.
You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL!
Role Purpose
A highly self-motivated and passionate customer service professional with great attention to detail. This is a brand new role responsible for leading the delivery of all FM services across the UK&I region (Cambridge HQ plus 2 additional sites) for an exciting tech account. You'll ensure high compliance for FM and building control, H&S, and consistent customer service delivery across the region and globe as part of the wider EMEA Workplace team.
Primarily site-based, you'll be visible and engaged with the client, guests, JLL workplace colleagues, and supply partners daily. Your focus will be ensuring the workplace delivers a great experience for visitors and staff through proactive relationship building and issue resolution.
In this capacity there are 6 major activities for which you are accountable:
People Management – develop and sustain a high-quality, well-motivated team
Client Management – ensure client expectations are consistently met across all sites
Contracts Management – ensure all contracts are professionally delivered
Finance Management – ensure financial operations meet targets and control requirements
Health and Safety Management – ensure provision of a safe working environment with high compliance
Human Experience/Hospitality Management – implement industry best practice operations and deliver exceptional workplace experiences
What this job involves
People Management
Provide leadership for the UK&I FM team across all sites
Mentor and enable training and development of team members
Foster an environment conducive to good teamwork and cooperation among colleagues
Support recruitment and onboarding as needed
Client Management
Be highly visible on-site, building strong relationships with the client and end users
Interact regularly with client representatives and on-site personnel to discuss ongoing service delivery and forward planning
Strive to "delight" the client in all aspects of service delivery
Act as the primary point of contact for the UK&I region
Contracts Management
Ensure all contracts deliver the required service at the correct cost
Manage supply partner relationships professionally and collaboratively
Work with Regional teams to implement sourcing strategies
Deliver services as defined in the Master Agreement, ensuring implementation and compliance with best practice procedures
Finance Management
Ensure the sites meet all financial targets and control requirements
Provide standard monthly reporting and management reports as required
Support delivery of savings targets
Health and Safety Management
Ensure all UK&I sites meet legal and client-required H&S regulations with high compliance
Ensure all JLL staff work in compliance with H&S regulations
Complete all required audits and achieve targets
Report critical and key performance measurements
Human Experience/Hospitality Management
Deliver best-in-class human experience for end users across all sites
Report critical and key performance measurements and achieve targets
Ensure Account Management is informed immediately of any critical performance incidents
Complete all required audits and CSAs and achieve targets
Maintain sound management relationships with third-party tenants and property owners as appropriate
Provide a responsive and proactive service via seamless interface with all involved parties
Work with the client and management to develop and implement improved processes that enhance service delivery and reduce cost
Act as single point of contact for the management of projects on-site
Additional Duties and Responsibilities
Work collaboratively with other JLL business lines
Network within the client's organization and local management
Support new business opportunities for JLL
Every day is different, and in all these activities, we'd encourage you to show your ingenuity
Sound like you? To apply you need to be/have:
Skills
Customer Focus – for best workplace experience for users
Coordination Skills – for managing site teams and supplier partners
Negotiating skills – for working with clients and suppliers for the best solutions
Priority Setting – set the right priorities in cooperation with your manager
Problem Solving – proactive and solution-focused
Drive for Results
Human Experience – ability to proactively manage day-to-day business with great human experience as an outcome
Competencies
Patient and approachable
Up to date on the latest developments in the FM industry
Helpful and service-oriented
Empathic
A desire to learn and continuous improvement mindset
Strong team player and collaborator
Experience
Minimum 5 years of experience in a Facilities Management position in a high-demanding and international customer environment
Proven track record of customer service excellence and engagement
Experience managing multi-site operations preferred
Qualifications
Bachelor's degree in Facilities Management or equivalent
Relevant FM qualifications (e.g., IWFM) desirable
What you can expect from us
You'll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you...
Apply today at jll.com/careers
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If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
