Shape the future of integrated care in West London
West London NHS Trust is seeking an ambitious and driven Operational Effectiveness Manager to play a central role in delivering high-quality, efficient and person-centred services across our borough-based model.
This is a pivotal leadership role within Local Services, working at the heart of operational delivery, transformation and performance improvement across services.
You will work in close partnership with Borough Clinical Directors, Associate Borough Directors and multidisciplinary teams to ensure services are safe, effective, and continuously improving
As an Operational Effectiveness Manager, you will:
Lead borough-wide performance, quality and operational improvement
Translate complex data into actionable insight to drive service change
Support delivery of key priorities including:
Community Mental Health Framework
Quality & Safety agendas
Neighbourhood and integrated care models
Embed a culture of intelligent productivity and continuous improvement
Support optimisation of digital systems (e.g. EPR, dashboards, telephony)
Strengthen governance, risk management and CQC readiness
Work across organisational boundaries with local authorities, primary care and system partners
This is a highly visible role with significant scope to influence service delivery and improve outcomes for local populations
We are looking for a motivated, values-driven leader with:
Strong experience in operational delivery, performance improvement or transformation within the NHS or similar environment
Proven ability to interpret complex data and drive improvement
Experience working with digital systems, reporting or service redesign
Excellent stakeholder engagement and influencing skills
A commitment to high-quality, equitable and person-centred care
You will be comfortable working in a fast-paced, complex environment and able to balance operational priorities with long-term transformation.
Why join us?
West London NHS Trust is one of the most diverse and innovative providers in the UK, delivering mental health and community services across Ealing, Hounslow, and Hammersmith & Fulham, as well as national forensic services.
West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.
Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024-25 is over £500m.
The Trust is rated as ‘Good’ overall by the Care Quality Commission. Forensic services are rated as ‘Outstanding’.
The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
