We are looking for an ambitious, organised and commercially focused Internal Customer Development Associate to join our growing sales team.
This is a key role within our growth strategy and is ideal for someone with a background in selling manufactured products, ideally within the building products or construction industry.
The role combines proactive business development with reactive sales and customer service. You will develop customer relationships, promote our Trade Account proposition, proactively sell to newly acquired customers and maximise opportunities within our existing customer base.
This is an excellent opportunity for an experienced sales professional looking to develop their career within a successful and growing business.
Key Responsibilities
- Proactively contact new customers to develop relationships and generate repeat business.
- Promote and convert suitable customers to Trade Accounts.
- Make outbound sales calls to new, existing and lapsed customers.
- Follow up quotations, enquiries and previous purchases to generate additional sales.
- Identify opportunities to increase customer spend, product range and order frequency.
- Handle a high volume of incoming sales and customer service calls.
- Process customer orders and provide product, pricing, delivery and account information.
- Identify sales opportunities during customer interactions.
- Maintain accurate customer and sales information within the CRM.
- Manage a high volume of customer accounts in an organised and structured manner.
- Work towards agreed sales targets and KPIs.
The Ideal Candidate
You will ideally have experience in internal sales, telesales, account management or business development, together with experience selling manufactured products, preferably within the building industry.
You will be:
- Confident and professional on the telephone.
- Comfortable making a high volume of outbound calls.
- Commercially minded with a natural ability to identify sales opportunities.
- Confident asking for the sale and developing customer relationships.
- Highly organised and able to manage multiple customer accounts.
- Proactive, self-motivated and able to manage your own workload.
- Customer-focused while maintaining a strong sales focus.
- Comfortable using CRM systems and Microsoft Office.
- A strong communicator and positive team player.
- Comfortable working towards sales targets and KPIs.
A Hybrid Sales Role
This is not purely a telesales or customer service position. The successful candidate will work across both:
Proactive Selling
- New customer development
- Trade Account conversion
- Outbound sales
- Repeat business
- Lapsed customer reactivation
- Cross-selling and up selling
Reactive Selling
- Incoming enquiries
- Customer orders
- Quotations
- Product and pricing enquiries
- Customer service
The ability to turn everyday customer interactions into commercial sales opportunities is key to the role.
Why Join Us?
You will be joining a well-established and successful business with a high-performing and fun team, where your ideas and contribution will be valued.0
This is an important appointment within our growth strategy, with the opportunity to make a real impact, develop your skills and progress your career as the business continues to grow.
We take our work seriously — but don't take ourselves too seriously.
Key Performance Areas
Success will be measured through:
- New Trade Accounts opened
- New and repeat customer sales
- Outbound sales activity
- Customer retention
- Sales revenue and gross margin
- Average order value
- Quotation conversion
- CRM activity and accuracy
- Achievement of agreed KPIs
If you are commercially driven, organised, confident on the telephone and enjoy turning customer relationships into sales opportunities, we would like to hear from you.
Pay: £25,000.00-£30,000.00 per year
Benefits:
- Company pension
- On-site parking
Work Location: In person
