About Us
At Phoenix Play, we believe every great outdoor space has the power to inspire imagination, build confidence, and create lifelong memories.
With over 20 years of experience designing and delivering inspiring educational play environments, we've developed our own independent brand with one clear purpose: creating outdoor spaces where children can learn, explore, and thrive.
Our mission, "Stories Start Here," reflects our belief that every playground is more than just equipment, it's a place where friendships are formed, confidence grows, curiosity is encouraged and unforgettable experiences begin.
Working closely with schools, nurseries, and educators, we design purposeful outdoor environments that support learning through play, encourage physical activity and spark creativity. From climbing frames and EYFS outdoor spaces to bespoke outdoor classrooms, every project we create is designed to make a lasting impact on the children who use it.
At Phoenix Play we're passionate about creating remarkable spaces where remarkable stories begin.
What can we offer?
· £28,000 - £35,000 Annual Salary – depending on experience with opportunities to increase earnings through performance-based progression and KPIs. As you grow within the role you’ll have the chance to unlock higher earning potential tied to your achievements.
· Up to £3,800 in potential KPI earnings
· 20 days holiday + bank holidays (inclusive of Christmas shutdown, your birthday off, plus additional leave for length of service)
· Casual dress
· Company events
· Health cover
· Company pension
· Gym, playroom, and plenty of team socials!
What does the role entail?
As a Project Delivery Coordinator, you will play a key role in delivering an exceptional customer experience from the moment an order is placed through to project completion and aftercare.
Working closely with your designated Sales Consultant/s you will ensure every project is thoroughly planned before the customer places their order, helping to create a seamless handover into delivery.
Once an order is confirmed you will become the customer's dedicated point of contact, guiding them through every stage of their project. You'll build strong relationships, provide regular communication, coordinate schedules and ensure every detail is managed to the highest standard.
Your responsibilities will include:
- Working alongside your designated Sales Consultant to ensure projects are fully planned before order confirmation.
- Taking ownership of the customer journey from order through to installation and aftercare.
- Introducing yourself as the customer's main point of contact providing clear and proactive communication throughout the project.
- Planning and coordinating installation schedules to ensure projects are delivered efficiently and on time.
- Ordering all required materials and coordinating with suppliers to ensure everything is available for installation.
- Preparing detailed project information and installation packs to ensure our installation teams have everything they need to deliver exceptional results.
- Working closely with our installation teams throughout the live installation, providing support and resolving any issues quickly and professionally.
- Monitoring project progress, keeping customers informed, and ensuring expectations are managed at every stage.
- Carrying out project completion and aftercare ensuring every customer is delighted with their finished space.
- Building strong relationships with customers, Sales Consultants, suppliers and installation teams to deliver a first-class experience.
- Ensuring projects are delivered safely, efficiently and to the highest standards of quality.
Why you'll love this role
This is a fast-paced, varied, and rewarding role where no two days are the same. You'll have genuine ownership of your projects, working with fantastic customers, an experienced sales team and our incredible installation teams to bring inspiring outdoor spaces to life.
If you enjoy building relationships, solving problems, staying organised and seeing a project through from concept to completion, this role offers the opportunity to make a real impact while delivering an outstanding customer experience every step of the way.
Job Type: Full-time
Pay: £28,000.00-£35,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Health & wellbeing programme
- On-site gym
- On-site parking
- Referral programme
- Sick pay
Work Location: In person
