Department: Customer Operations - Energy Billing Team
Reports to: Billing Team Manager
Location: Manchester / Hybrid
The Opportunity
We’re looking for someone who loves building great, lasting relationships with customers and stakeholders alike. The role requires an expert in producing clear, accurate and timely bills and the drive to manage their own customers with integrity.
Reporting to the Energy Billing Team Lead, this role is responsible for the end-to-end relationship management of several high-value commercial electricity, hot water, and heating accounts across our private site portfolio. You will also be accountable for the production of timely and accurate bills, query handling and supporting the wider Energy team within Customer Operations.
Key Responsibilities
Ensure monthly private network bills are completed accurately and in a timely manner.
End-to-end relationship management for key accounts, including site visits.
Drive accurate correspondence production to ensure payments are received on time.
Handle complex enquiries received from your customers regarding bill value, meter reads etc.
Responsible for day-to-day administration to improve data sets within your portfolio.
Understanding and produce key performance metric (KPI’s) reports.
Investigate complex customer bills and provide clear outcomes for customers.
Work towards improving processes to deliver higher billing accuracy.
Work as part of a wider team to improve overall customer satisfaction.
Lead on and off site and virtual meetings with external stakeholders to build meaningful customer relationships.
Support on collection activities for your customer base when required.
About You
Billing expert with extensive knowledge of Utilities billing.
Advanced Excel skills including pivots; with strong investigation/analytical skills and attention to detail.
Knowledge of reporting.
Ability to learn and adapt with changing priorities.
A can-do attitude; providing support for high value customers.
Great relationship management skills; building lasting relationships with your customers.
Proactively seeks out missed revenue opportunities.
Always on the lookout to do things better.
Your Development and Benefits
At Leep, we believe in stable growth and putting our people first. Our 5-year strategic growth plan gives us stability today and prepares us for the future, while nurturing a strong collaborative and supportive culture.
Our benefits include:
Salary which aligns to your experience and skillset
25 days paid holiday + bank holidays
An additional day off to celebrate your birthday
Annual discretionary bonus
Company pension plan
Health Cash plan through Westfield Health
Option to purchase additional holiday days through our Holiday Buying Scheme
Engagement committee with events throughout the year, including Christmas Party, Summer Party and individual team socials
Paid professional memberships relevant to your role and access to professional development opportunities
Our Values
At the forefront of everything we do:
Safety, Customer Promise, Accountability, Reliability, Respect, Flexibility
Equal Opportunities
Leep Utilities is committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment. We do not discriminate on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. If you require any appropriate accommodations during the application or interview process, please let us know.
