We have an exciting brand new opportunity for an E-Commerce Executive to support the day-to-day management and ongoing growth of our Amazon marketplaces across the UK, Europe and US.
Working closely with the Marketing Executive, the role will help ensure our Amazon accounts remain operational and profitable. Responsibilities will include customer service, marketplace monitoring, product listing management, stock forecasting, PPC reporting, customer feedback analysis and monthly sales and profitability reporting.
If you have experience working within e-commerce or online marketplaces, are highly organised and analytical, and enjoy using data to drive performance and growth, we'd love to hear from you.
This role is based at our Leeds HQ, with flexibility for home working up to 2 days per week.
What You'll Be Doing
- Manage Amazon marketplaces across the UK, Europe and the US
- Provide excellent customer service by responding to customer enquiries and resolving issues promptly
- Monitor account health and listing performance, identifying and resolving marketplace issues
- Manage Amazon cases and listing appeals to ensure products remain active and compliant
- Track inventory levels and support stock forecasting activities
- Review customer feedback and product reviews to identify trends and improvement opportunities
- Analyse PPC and advertising performance, highlighting opportunities for growth
- Produce monthly sales, profitability and performance reports using Amazon and Excel data
- Support product launches, content updates and marketplace expansion projects
- Help optimise product listings, Amazon Stores and A+ Content to improve conversion and customer experience
What We're Looking For
- Excellent organisational skills and attention to detail
- Strong written communication skills
- Confidence working with data, spreadsheets and reporting tools
- Good Microsoft Excel skills
- An analytical mindset with a passion for understanding what drives performance
- A proactive approach with the ability to solve problems independently
- Ability to prioritise and manage multiple tasks across different projects
- Previous experience within e-commerce, digital marketplaces and online retail of some capacity
- Previous experience using Amazon Seller Central, Shopify or similar platforms would be advantageous but is not essential
Why Optimum Medical?
We’re building the most people-focused healthcare company in the industry. Our products - from healthcare lubricants to urology solutions - are used in every NHS hospital and in more than 60 countries worldwide. But what truly sets us apart is our culture.
We’re fast-paced, creative, and obsessed with improvement. Our mantra, Constantly Create Better, guides everything we do. If you thrive in environments where ideas move quickly and people genuinely care, you’ll feel right at home.
What We Offer
- Full induction, ongoing training, and regular performance reviews
- Competitive salary with bonus scheme
- 27 days holiday + bank holidays + option to buy/sell 5 days
- 2x paid volunteer/charity days each year so you can support a cause that matters to you
- Health Cash Plan & 24/7 GP Anytime service
- Employee Assistance Programme & Mental Health First Aiders
- Life Assurance (3x salary) and pension plan
- A vibrant, values-led culture with regular social events
Our Values
At Optimum Medical we LISTEN, we CREATE, we MAKE IT HAPPEN, we CARE, and we HAVE FUN. If you’re passionate about making a difference and want to be part of a company that puts people first, we’d love to hear from you.
Optimum Medical is committed to equality of opportunity and freedom from discrimination. We encourage applications from all backgrounds and communities.
Please note: we do not accept applications via recruitment agencies.
Benefits:
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Work from home
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in Leeds
