Property Services Manager
Location: West Cornwall
Salary: £28,000–£30,000 per year, depending on experience
Bonus: Performance-related bonus of up to £2,000
Hours: Full time, 37.5 hours per week
Working pattern: 9am–5pm, rota’d days
We are looking for an organised, practical and people-focused Property Services Manager to join our small, friendly and growing holiday letting business in West Cornwall.
This is a varied and rewarding role for someone who enjoys working with people, solving problems and helping to keep things running smoothly. It would suit someone who is looking to build a long-term career in property operations, hospitality or holiday letting, with the opportunity for the role to grow and develop as the business expands.
Reporting to the Operations Manager, you will be responsible for managing the day-to-day operations of our Property Services department. This includes supporting and managing our housekeepers, property services supervisors and property services coordinators, while helping to make sure our properties are clean, well presented, well maintained and ready for guests.
The role will involve a varied working week with a mix of office-based work, home working and time spent visiting properties. Initially, you will work closely with our property services supervisors, supporting them with property checks, housekeeping standards, stock, linen, maintenance reporting and general property readiness.
You will also be responsible for helping to oversee property maintenance. This will include identifying issues, organising solutions, following up on maintenance tasks and making sure problems are dealt with properly. Excellent problem-solving skills are essential, as the role will often involve dealing with unexpected situations and finding practical solutions quickly.
We are a small company, so the right person will be hands-on, approachable and happy to get involved where needed. At times, this may include assisting with practical property services tasks such as helping with linen bags, supporting changeovers or visiting properties to resolve issues.
Key responsibilities
- Managing the day-to-day operations of the Property Services department
- Managing and supporting housekeepers, property services supervisors and property services coordinators
- Overseeing property maintenance, including identifying, reporting, organising and following up on maintenance issues
- Helping to plan and coordinate changeovers, housekeeping schedules and property checks
- Maintaining high standards of cleanliness, presentation, maintenance and guest readiness across our portfolio
- Visiting properties to check standards, support the team and resolve operational issues
- Helping to solve day-to-day problems quickly, calmly and practically
- Working closely with the wider team to ensure guests and owners receive a high level of service
- Identifying and reporting damages, maintenance issues and wider property concerns
- Supporting training, organisation and development of the property services team
- Helping with stock, supplies, linen and operational systems where required
- Assisting with practical property services tasks when needed, including carrying linen bags
- Being part of the out-of-hours emergency guest line rota
About you
We are looking for someone who is:
- Highly organised, reliable and calm under pressure
- An excellent problem solver who can think practically and act quickly
- A strong communicator with good people-management skills
- Practical, hands-on and willing to help where needed
- Able to manage a varied workload and prioritise effectively
- Friendly, approachable and professional
- Comfortable working independently and as part of a team
- Keen to grow with the business and take on more responsibility over time
- Interested in developing a long-term career within a growing company
- Comfortable working across office, home and property-based settings
- Able to carry out practical parts of the role, including assisting with linen and property services tasks when required
Experience in property management, maintenance coordination, housekeeping, hospitality, holiday lets or a similar operational role would be beneficial, but attitude, organisation, problem-solving ability and the ability to manage people well are just as important.
A full driving licence is essential, as the role will involve travelling between properties.
Salary and benefits
- £28,000–£30,000 per year, depending on experience
- Performance-related bonus of up to £2,000, linked to department performance and agreed targets
- Pension scheme
- Work laptop and phone provided
- Cycle to work scheme
- 28 days’ holiday, plus 1 additional day for every year of service, capped at 31 days in total
- Access to company vehicles for work journeys, with mileage/fuel arrangements covered for approved work travel
- A varied working week with a mix of office-based work, home working and time spent visiting properties
- Ongoing training and development, including support for relevant management, health and safety, and property-related qualifications
Out-of-hours rota
The role will form part of a shared out-of-hours emergency guest line rota. Where call-outs are required, these can be covered through either time off in lieu or additional pay.
Career development
This is a role with real room to grow. As the business expands, we expect the Property Services department to continue developing, creating opportunities for the right person to take on more responsibility and progress within the company.
We are looking for someone who wants to be part of that journey and help shape a key department in a growing local business.
To apply
Please send your CV and a short covering email explaining why you would be a good fit for the role to:
[email protected]
We look forward to hearing from you.
Pay: £28,000.00-£30,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Free parking
- On-site parking
- Work from home
Work Location: Hybrid remote in St. Ives (South West Region)
