Job Overview
Ludlow Motors is looking for a customer-focused Service Advisor to join our busy Aftersales team. This is a fantastic opportunity for someone who enjoys working with people, thrives in a fast-paced environment, and takes pride in delivering excellent customer service.
The Role
As a Service Advisor, you’ll be the key link between our customers and the workshop, ensuring a smooth and positive service experience from start to finish.
Working Hours
· Three days per week, from 8:15 am to 5:30 pm, with a one-hour lunch break
· Contracted weekday hours: 24 hours and 45 minutes per week
· Participation in the Saturday rota, from 8:30 am to 12:30 pm
· Each Saturday worked will add four hours to the weekly total
Key responsibilities include:
- Welcoming customers and booking vehicles in for service, MOT, and repairs
- Acting as the main point of contact throughout the customer journey
- Liaising with the workshop to provide accurate updates and timescales
- Explaining work carried out and invoicing clearly and professionally
- Identifying and upselling additional work where appropriate
- Ensuring high levels of customer satisfaction at all times
About You
- Previous experience as a Service Advisor or in a customer-facing motor trade role is preferred
- Strong communication and organisational skills
- Confident using computer systems and dealership software
- A professional, friendly, and proactive approach
- Ability to work well under pressure in a busy environment
- Full UK driving licence required
What We Offer
- Competitive salary (dependent on experience)
- Manufacturer training and ongoing development
- Supportive team environment
- Career progression opportunities within a respected dealer group
- Staff benefits including pension scheme and holiday entitlement
Pay: From £12.71 per hour
Expected hours: 24.0 per week
Benefits:
- Employee discount
- Free parking
- On-site parking
- Referral programme
Work Location: In person
