JOB DESCRIPTION
TITLE:
Spa Assistant
REPORTING TO: Spa Manager
SALARY: £13.00 p/h
HOURS: 40 Hours over a 7-day week
Spa Assistant
We are looking for a friendly, reliable, and enthusiastic Spa Assistant to join our team.
As a Spa Assistant, you will play an important role in ensuring our guests enjoy a welcoming, clean, and relaxing environment. This is a varied role that combines customer service, housekeeping, and health & safety responsibilities.
Key Responsibilities:
- Welcoming guests to the spa and providing excellent customer service.
- Managing the spa reception, including bookings, enquiries, and payments.
- Carrying out regular swimming pool and spa water quality tests and maintaining accurate records.
- Ensuring all poolside and spa areas are clean, tidy, and presented to a high standard.
- Cleaning treatment rooms, changing rooms, toilets, and public areas throughout the day.
- Replenishing towels, robes, toiletries, and refreshments.
- Monitoring health and safety standards and reporting any maintenance issues.
- Assisting with opening and closing procedures.
- Supporting the wider hotel team as required.
What We're Looking For:
- A positive and professional attitude.
- Excellent customer service and communication skills.
- Good attention to detail and high standards of cleanliness.
- Ability to work independently and as part of a team.
- Flexibility to work weekdays, weekends, evenings, and bank holidays.
- Previous spa, leisure, hotel, or customer service experience is desirable but not essential, as full training will be provided.
- Confident answering the phone and using an online booking system – training available.
REWARDS & BENEFITS
Ongoing Training
Free on-site parking
Free use of facilities
Discounted family/friends’ membership
Discounted food & stays
If you enjoy creating exceptional guest experiences and take pride in maintaining high standards, we'd love to hear from you.
Job Type: Full-time
Pay: From £13.00 per hour
Benefits:
- Company pension
- Employee discount
- Free parking
- Gym membership
- On-site parking
Licence/Certification:
- driving licence-your own vehicle-due to hotel location (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
