Job Overview
We are seeking a proactive and detail-oriented Service Administrator to join our dynamic team. In this vital role, you will serve as the central point of contact for customer service inquiries, manage service appointments, and ensure smooth communication between clients and our technical teams. Your enthusiasm and organizational skills will help deliver exceptional service experiences, support sales opportunities through upselling, and maintain accurate transaction records. This position offers an exciting opportunity to contribute to a customer-focused environment where your mechanical knowledge and passion for service excellence will shine.
Responsibilities
- Greet customers warmly and assist with service inquiries, ensuring a positive experience from start to finish
- Schedule service appointments efficiently, coordinating with technicians and customers to optimize workflow
- Handle cash transactions accurately, including processing payments and issuing receipts
- Identify opportunities for upselling additional services or products that meet customer needs
- Maintain detailed records of all transactions, appointments, and customer interactions in the system
- Provide exceptional customer service by addressing concerns promptly and professionally
- Support inventory management by tracking parts and supplies used during service visits
Requirements
- Strong customer service skills with a friendly, approachable demeanor
- Mechanical knowledge or familiarity with technical service processes is highly desirable
- Experience in upselling products or services to enhance customer satisfaction and business growth
- Ability to handle cash transactions accurately and responsibly
- Excellent organizational skills with attention to detail in record keeping
- Effective communication skills to liaise confidently with customers and team members
- Prior experience in a service or administrative role is preferred but not mandatory
20 hours per week
13,446.77 per annum
Deadline to Apply: 14th August 2026 12pm (Noon)
Join us as a Service Administrator and be part of a vibrant team dedicated to delivering top-tier customer experiences! Your energy, enthusiasm, and commitment will help us build lasting relationships while supporting our growth through excellent service delivery.
Pay: £13,446.77 per year
Benefits:
- Casual dress
- Free parking
- On-site parking
Work Location: In person
