Raceview Karting is looking for a friendly, enthusiastic and reliable Customer Service Advisor to join our team.
As one of the first points of contact for our customers, you’ll play an important role in making sure everyone receives a warm welcome and has a great experience from the moment they arrive.
This is a varied, customer-facing role that involves dealing with bookings, welcoming groups, answering enquiries and helping with the day-to-day running of the venue. We welcome a wide range of customers, including families, birthday parties, corporate groups, stag and hen parties and experienced karting enthusiasts.
Key Responsibilities
- Welcoming customers and providing friendly, professional customer service
- Checking customers in and managing bookings
- Answering telephone, email and in-person enquiries
- Explaining our karting packages, prices and available options
- Taking payments and operating the till/payment system
- Helping customers choose the most suitable package for their group
- Managing booking information accurately
- Assisting with birthday parties, group bookings and events
- Communicating with the track and operations team to ensure sessions run smoothly
- Dealing with customer questions or concerns professionally
- Keeping the reception and customer areas clean, organised and presentable
- Promoting additional Raceview activities, packages and services where appropriate
- Supporting the wider Raceview team during busy periods
What We're Looking For
We’re looking for someone who is:
- Friendly, confident and approachable
- Comfortable speaking to customers face-to-face and over the phone
- Reliable and punctual
- Able to stay organised during busy periods
- A good communicator and team player
- Comfortable using computers and booking systems
- Willing to learn about our karting packages and activities
- Able to provide excellent customer service
- Positive and enthusiastic
Previous customer service, hospitality, reception or retail experience is essential.
Working Hours
As Raceview is busiest during evenings and weekends, applicants should be flexible and available to work a mixture of:
- Weekdays
- Evenings
- Weekends
- School holidays and other busy periods
Hours can vary depending on bookings and business requirements.
Why Work at Raceview?
Working at Raceview Karting is a little different from a standard customer service job. You'll be part of a fast-paced, exciting and social environment, helping customers enjoy everything from their first karting experience to competitive group events.
You'll receive full training and have the opportunity to develop your customer service, communication and organisational skills while becoming part of the Raceview team.
Pay: From £10.85 per hour
Expected hours: 8.0 – 20.0 per week
Benefits:
- Casual dress
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
Work Location: In person
