Supplier Services Administrator
Job Types: Full Time. Permanent. Office based.
Working hours: 37.5 hours per week Monday - Friday 08:45 am – 17:15 pm
Salary: starting at £25,400 (full time) negotiable for experienced candidates
Would you like to join a growing successful, modern accident management company?
At Incident Management Solutions (IMS) we specialise in helping our clients deal with the 'vehicle journey’ after a motor incident. Whether it be Repair, Total Loss, Cash-in-lieu or just Engineering.
What you’ll be doing:
You will be a key member of our Supplier Services team, processing invoices and answering queries over the phone and via email, assisting repairers and policyholders from incident to resolution.
You’ll also:
- Review & process various type of invoices
- Answer calls from repairers, clients and third parties, supporting them with re-assigning repairs, invoicing and general queries
- Use workflows, call handling and email to liaise between accounts, policy holders, repairers, clients and hire agents to ensure work is carried out swiftly to client SLA’s;
What you’ll need:
- Professional telephone manner
- Excellent verbal and written communication skills
- Excellent organisational and multi-tasking skills
- Ability and willingness to learn and develop
- Knowledge of Microsoft and I.T packages
What we offer in return:
- A fun and fast paced environment of work, where we have regular events and competitions;
- 30 days annual leave inclusive of Bank Holidays that increases with service;
- Will Writing Service
- Flexible benefits after 1 years’ service
- A structured pathway to learn and develop including the opportunity to gain a highly acclaimed and recognised qualification at work.
What’s next?
Please send us a copy of your most recent CV together with a covering letter providing details of relevant skills, experience and qualifications to support your application along with highlighting why this opportunity would benefit your and what you can bring to the role.
We believe in the power of diversity here at IMS. We strongly encourage applicants from all parts of society.
Your details will be vetted by our HR department and your CV will be held for a period of at least 6 months.
We apologise that we are unfortunately unable to respond to all candidate individually due to resources and the high volume we receive. If you have not heard from us within 10 working days please assume your application has been unsuccessful on this occasion.
NO AGENCIES PLEASE.
Job Types: Full-time, Permanent
Pay: From £25,400.00 per year
Benefits:
- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Free flu jabs
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site parking
- Private dental insurance
- Private medical insurance
- Referral programme
- Sick pay
Experience:
- Call Handling: 1 year (preferred)
Work Location: In person
