Job Overview
These roles are part-time, working afternoon until evenings (until 6.30pm) Monday to Friday with the occasional Saturday. One post is 21.5 hours and the other is 22.5 hours a week.
We are seeking a dynamic and compassionate Care Navigator/Receptionist to join our dedicated healthcare team. This vital role combines front-desk and telephone responsibilities with patient engagement, ensuring a welcoming environment while facilitating seamless navigation through healthcare services. The ideal candidate will be energized by helping others, possess excellent organisational skills, and thrive in a fast-paced setting. Your proactive approach will support patients from their initial contact through their healthcare journey, making a meaningful difference every day.
Duties
- Greet patients and visitors warmly, creating a friendly and professional first impression
- Manage appointment scheduling, cancellations, and reminders efficiently
- Answer incoming calls promptly, directing inquiries to the appropriate team members
- Assist patients with check-in procedures and gather necessary documentation for registration at the surgery.
- Maintain accurate patient records and update information in the electronic health record system
- Coordinate communication between patients, healthcare providers, and staff
- Support administrative tasks such as filing, data entry, and inventory management of clinic rooms
Skills
- Proven customer service experience with strong organisational abilities
- Previous experience in a healthcare or similar setting preferred
- Excellent communication skills—friendly, clear, and professional in all interactions
- Ability to multitask effectively while maintaining attention to detail
- Proficiency with office software and electronic health record systems
- Compassionate attitude with a focus on patient-centered service
- Ability to adapt quickly to changing priorities and handle sensitive information discreetly
Join us in creating an inviting enviroment where patients feel valued and supported at every step of their healthcare experience. Your energy and dedication will help foster trust and ensure smooth operations within our caring community.
Pay: £13.45 per hour
Benefits:
- Company pension
- On-site parking
Application question(s):
- You will need to travel to our other site located in CV3 3AD; do you have access to a car?
Work Location: In person
