About Simply Accounts
Established in 2014 in Handbridge, Chester, Simply Accounts provides clear, practical and proactive accountancy services to businesses across the UK.
Our mission is simple: to remove the complexity from accountancy and help business owners focus on what they do best. We combine modern technology with a personal approach, building long-term relationships with clients ranging from sole traders through to established multi-million-pound businesses.
As our firm continues to grow, we are looking for a Client Services & Office Administrator to become a key member of our Chester office team.
The Role
This is a varied and important position that sits at the heart of our business. You will be a first point of contact for clients while supporting our client managers and wider team with essential administrative and practice support duties.
The successful candidate will play a key role in ensuring the smooth day-to-day operation of the office whilst helping us maintain the high levels of service our clients value.
Key Responsibilities
- Answering incoming telephone calls and directing enquiries appropriately
- Managing client communications via telephone and email
- Supporting client managers with client liaison and administration
- Chasing clients for records and information required by the team
- Assisting with credit control and debtor management
- Managing incoming and outgoing post
- Scanning, filing, photocopying and maintaining client records
- Assisting with document submission and filing processes
- Maintaining CRM and practice management systems
- Supporting the wider team with ad-hoc administrative tasks
- Helping ensure the office operates efficiently and professionally
About You
We are looking for someone with a positive attitude, strong organisational skills and a genuine desire to provide excellent client service.
You will be confident communicating with clients, able to manage multiple priorities and comfortable working in a busy professional environment.
Essential Skills & Experience
- Excellent verbal and written communication skills
- Professional and confident telephone manner
- Strong organisational and time-management abilities
- Ability to prioritise workload and manage multiple tasks
- Good IT skills, including Microsoft Office applications
- Ability to learn and use CRM and practice management software
- Strong attention to detail
- Ability to work independently and as part of a team
- GCSE (or equivalent) English and Maths at Grade C/4 or above
- Ability to commute to our Chester city centre office
Desirable Skills & Experience
- Previous experience in an accountancy practice
- Experience within a professional services environment
- Knowledge of bookkeeping principles
- Experience using Xero
- Credit control experience
- Familiarity with CRM systems
- Basic understanding of tax or accounting terminology
What We Offer
- Salary from £25,350, with flexibility for the right candidate
- Company pension
- Opportunity to learn and develop within a growing business
- Exposure to a wide variety of businesses and industries
- Supportive and collaborative working environment
- The opportunity to build a long-term career within an ambitious and expanding firm
At Simply Accounts, we believe attitude, communication skills and a proactive approach are just as important as experience. While previous accountancy practice experience would be beneficial, we are happy to provide training and support to the right candidate who is eager to learn our processes, embrace new technology and become an integral part of our growing team.
Pay: From £25,350.00 per year
Benefits:
Work Location: In person
