Salary: £24,940 - 27,940 per year
Reference: 51099
We are seeking a motivated and customer‑focused Sales & Customer Service Agent to join a busy contact centre team supporting European holiday bookings. You will handle inbound enquiries, understand customer needs, recommend suitable travel options and confidently convert calls into confirmed bookings.
This is a sales‑driven position, ideal for someone who thrives in a fast‑paced, target‑led environment. Fluency in Dutch and English is essential.
Location: Hybrid Once Fully Trained - Canary Wharf, London
Salary: £12.79 per hour + uncapped commission (OTE £3,000 annually)
Hours: Full time: 37.50 per week, Between the hours of 8am - 8pm Monday - Friday, 8-4PM Saturday and 9-4PM Sunday. Shifts will include 1 weekend day every other week with a weekday given in lieu.
Training: Fully office‑based
Convert inbound calls into confirmed holiday bookings
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Conduct needs‑based conversations to recommend tailored travel packages
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Maximise revenue through upselling and cross‑selling
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Manage booking amendments, cancellations and confirmations
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Follow up on leads and support outbound activity during peak periods
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Maintain accurate customer records and follow internal procedures
Fluent Dutch and English
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Proven success in a sales‑driven or customer‑facing environment
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Strong commercial awareness and confidence in closing deals
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Excellent communication and rapport‑building skills
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Resilience, professionalism and a results‑driven mindset
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Ability to multitask across calls, systems and admin
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Experience in travel, tourism or hospitality is an advantage
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Understanding of call centre KPIs and performance culture
Life insurance scheme
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Perkbox membership
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Eye test vouchers
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Excellent training and induction programme
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Modern, recently built premises with staff facilities
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Corporate discounts (gym, restaurants, bars, hairdressing and more)
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Smart‑casual dress code
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Charity and fundraising events
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Incentives, prizes and performance rewards
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NVQ qualifications & apprenticeship opportunities
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Recommend‑a‑friend bonus scheme
To apply for this position, please submit an up‑to‑date CV, or contact Nikola or Anita on 01202 292907 for further details.
