A Little Bit About Us:
The Vindis Group is seeking toappoint an Aftersales Manager to join its team.
As one of approximately 700 team members, you will demonstrate the behaviours that the Vindis Group knows are integral to its continued success. We are passionate about our Companys heritage, its future, our loyal customers and our valued employees; and we believe in embracing the potential of our business in a positive and objective way. We strive to maintain high standards in every area of our business; and do so by engaging with our employees and customers in an open, transparent and consultative manner. Our employees demonstrate, on a daily basis, the personal discipline and energy to uphold these standards; and, collectively, are motivated to achieve personal and business success #exceptional people.
Customer Obsession is core to our ethos and, as such, you will understand and be able to demonstrate how to truly embrace internal & external customer service excellence; and will apply this knowledge effectively and consistently whether individually, or by supporting a team environment.
In return, you will be joining a long-established organisation that has continued to expand and evolve. At the heart of our company is a belief in a High Performance Culture; and we provide a multitude of platforms and opportunities to support our team members in being the best versions of themselves. In particular, we offer three levels of Leadership Development Programmes, all of which are accredited by the Institute of the Motor Industry (IMI); a designated Training Centre, complete with comprehensive Internal Training Prospectus; and access to the Volkswagen Group UKs National Learning Centre.
How wesupport our #Exceptional People:
All teammembers are provided with access to the following:
AnEmployee Car Scheme, following a qualifying period. This will provide you withan opportunity to love our brand products as much as we do and drive them ataffordable prices.
A LifeAssurance policy, at no cost to yourself.
24/7access to our Employee Assistance Programme. This is in conjunction with our#SpeakAware campaign, which focuses on employee wellbeing and positive mentalhealth.
Birthday Leave
Your key responsibilities willinclude:
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Tolead your department in a clear, considered and appropriate manner, in linewith the Vision, and build an accountable and progressive business unit.
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To effectively manage the resources at your disposal to achieve therequired business objectives.
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Ensuringthat your wider team has a clear understanding of the strategic direction ofthe department and the business in its entirety, and that this is effectivelytranslated into clear and championed visions and strategies.
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Championthe effective and accurate usage, and compliance with, all systems andprocesses.
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Demonstrate your departments consistent adherence to the Vindis Groups Aftersales Experience; ensuring that every element is executed robustly and consistently, and with a balanced approach to positive customer and business outcomes.
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Havea clear, understood and robust approach to personal development and performancemanagement/measurement across your department, ensuring that all employeeswithin your department have received the coaching and training needed to beable to conduct their roles effectively, and to develop into specialists withintheir chosen areas.
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Championand maintain a culture of customer service excellence.
This is an exciting opportunity foran individual that is seeking career development in an innovative and dynamicorganisation.
Previous relevant experience isessential, as is a positive outlook and an excellent work ethic.
We look forward to receiving yourapplication and hope to be able to welcome you as a team member within the VindisGroup in the near future.
