About us
We are a fast-growing and dynamic company with a mission to get more people on the UK's waterways in a sustainable way. We offer a variety of self-drive day boat rentals that are perfect for everyone, from families and friends to couples and groups. Our boats are fully-electric, so you can enjoy your day out without worrying about your impact on the environment.
We’re looking for a Customer Experience and Sales (CX) Crew member to join our team and help us deliver an exceptional customer experience and drive sales.
You will be responsible for:
- Driving Sales: Utilise your excellent communication and interpersonal skills to drive sales and bookings, ensuring our boats are fully utilised and customers have everything they need.
- Deliver Exceptional Service: Provide top-notch customer service, from assisting with bookings to ensuring customers have a seamless and enjoyable experience on the water.
- Maximise Revenue: Proactively identify opportunities to upsell additional services or extend bookings, maximizing revenue potential.
- Safety First: Prioritise safety at all times, providing safety instructions to customers and teaching them to drive our boats
Minimum Qualification:
- A strong ability to drive booking sales and upsell to customers as they check in and during their time with us
- Excellent communication and interpersonal skills
- Ability to work as part of a team
- Ability to work in a fast-paced environment and handle multiple tasks
- Willingness to work flexible hours, including weekends and holidays
- Keen interest in outdoor and water-based activities
- Technologically capable
Preferred Qualification:
- 1-2 years’ experience in a customer-focused role
Why Work For Us?
- Competitive salary and benefits package: We offer the London Living Wage as a minimum to all employees. Benefits include access to our pension scheme, paid holidays, and the opportunity to earn more using our sales-based commission scheme.
- Friendly and supportive team: We're a close-knit crew who are always there to help each other out. We have regular staff socials to build camaraderie and foster a fun working environment.
- Grow your skills: We're not just about work, we're about your growth too. We offer a practical skills-based course, led by a RYA-approved instructor.
- You love the outdoors like we do: Our roles put you in the heart of serene, yet energising locations surrounded by the natural beauty of water. Whether you're a sun-seeker or a fresh-air fiend, we think you’d love being a part of GoBoat.
- Make a difference, every day: We're not just another company, we're a force for good. Our commitment to sustainability means your work will make a real difference in the world.
Job Types: Part-time, Zero hours contract
Pay: From £12.75 per hour
Benefits:
- Company events
- Employee discount
Experience:
- Sales: 1 year (preferred)
Work Location: In person
