Patient Services Advisor /Trainee Dispenser Homecare PharmacyPharmaceutical Services
Prescription Orders Medication Dispensing HealthcareProfessionals Patient Care Communication Skills Interpersonal Skills AccuracyAttention to Detail Teamwork Administrative Tasks Inventory Management PharmacyOperations Prescription Processing Customer Inquiries Problem-solving Trainingand Development Career Advancement Compliance Professionalism MultitaskingHealthcare Industry
At Personal Homecare Pharmacy, we take pride in placing ourcustomers at the heart of all we do. We are a busy distant selling pharmacy,with over 10 years experience in providing fertility drugs. Workingcollaboratively with clinics nationally, we are dedicated to making ourcustomer experience a focal point. We are passionate about what we do and wethrive to provide an exceptional service unequalled by no other. With ourincredible team players we aim to be the gold standard in homecare services.
There has never been a more exciting time to join our fastgrowing team. Providing you with a fantastic opportunity, we are looking forfriendly experienced customer service advisors, who are enthusiastic,self-motivated, committed and ambitious. You will work well in a team as wellas independently. You will be a great communicator who receives immensesatisfaction from providing excellent service. Could this be you?
We offer a dynamic working environment with rewardingopportunities. As a starting point we will enrol you on a NVQ Level 2dispensing assistant course to develop your skills in a pharmacy environment.You will be provided with a designated tutor who will support you through thecourse.
As a Patient Services Advisor, playing a pivotal role withinthe team, you will be responsible for handling all incoming and outgoingcommunication from internal and external customers by phone, fax or email. Youwill answer queries and ensure they are dealt with in an efficient andeffective manner. Accuracy in this role is crucial, so you will have greatattention to detail throughout all the processes.
Your Responsibilities:
- Provide friendly and professional customer service to patients and healthcare professionals via phone, email, and in-person interactions.
- Make outbound calls to patients to arrange delivery for their medication.
- Assist with processing prescription orders, including entering prescription information accurately into the pharmacy system and verifying patient details.
- Prepare medication orders for delivery to patients' homes, ensuring accuracy and adherence to safety protocols.
- Learn and apply dispensing techniques and procedures under the guidance of experienced pharmacy staff.
- Maintain a clean and organised work environment, including stocking shelves, inventory management, and cleaning equipment.
- Assist with administrative tasks, such as filing paperwork and updating patient records.
- Handle enquiries, complaints, and requests from customers promptly and courteously, escalating issues as necessary to ensure resolution.
- Participate in ongoing training and development opportunities to enhance your skills and knowledge in pharmacy operations and customer service.
- To follow relevant SOPs and Company policy and procedure to always ensure patient safety.
Your Experience:
- Retail or call centre background is beneficial but not essential. Full training will be provided.
- Computer literate.
- Excellent verbal and written communication skills.
- Ability to work in a target driven environment.
- Minimum A to C GCSE in Maths and English.
- Customer service experience is desirable but not essential.
Rewards:
- Competitive Salary
- Birthday and volunteer days
- Generous holiday allowance
- Pension scheme
- Opportunity to gain NVQ qualifications
- Excellent development opportunities
- NHS discount scheme
We are proud to be an equal opportunity employer, passionateabout embracing the diversity of our colleagues and providing a positive andinclusive working environment for all.
If you believe you can play an integral role within ourteam, we would love to hear from you.
Work Remotely: No
Job Types: Full-time, 09:30AM - 14:30PM (25hrs perweek)
