We are seeking a motivated and customer-oriented Call Center Representative to join our team. The ideal candidate will handle inbound and outbound calls, providing excellent service to customers while promoting company products and services.
Duties:
- Utilize scripts to provide information about products or services
- Upsell products and services to customers when appropriate
- Perform data entry tasks accurately and efficiently
- Analyze customer needs to recommend the most suitable products or services
- Maintain a high level of professionalism and phone etiquette at all times
Skills:
- Excellent communication skills in English
- Ability to effectively communicate and interact with customers
- Strong analytical skills to understand customer needs and preferences
- Multilingual abilities are advantageous
- Proficient in data entry and navigating computer systems
- Prior experience in a customer service role is preferred
Job Types: Full-time, Permanent
Pay: From £23,878.51 per year
Benefits:
- Company events
- On-site parking
Schedule:
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Manchester: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
Application deadline: 29/04/2024
