OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.
Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment
As the Mobile Support Coordinator, you will be responsible for supporting the operational team in managing operations and administrative tasks to ensure the smooth running of the division. Reporting to the Mobile Support Manager, you will support the internal mobile team.
Hours per week: Monday, Tuesday, Wednesday, Thursday, Friday - 08:00 - 16:30 - 38 hours per week mainly home based but ad hoc requirement to travel to various offices for meetings or when needed.
Location: EC2M 7PY
- As part of your role, your key responsibilities will include, but are not limited to:
Managing National Technical Services inbox
Assigning tasks & AMK Codes
Quotes processing all mobile contracts.
- Chasing all mobile engineers for quotes for the wider business
- Collation of Bi Reports for account manager/SDM’s to send to client.
- Ordering uniform/tools/consumables
- Keeping engineers’ info spreadsheet up to date with starters and leavers.
- Ordering IT kit
- Taking notes on investigations and disciplinary’s,
- Tracking MOT and Lease expires,
- Booking vans in for service and chasing fleet to provide a hire.
- Vetting process for BPSS SC for mobile and the advanced for EOS and GPA
- Weekly and monthly productivity reporting
- Gathering electronic paperwork for clients which require all documents
- Processing training requests for engineers
- Assigning of PPMs for sites contributing to KPI achievements.
- Working closely with Management team to support in day to day operations
- Working collaboratively with the technical administrators remotely
- Assist with data entry on to the CAFM system and record keeping.
- Support the team with administration requirements.
- Ensure accurate and timely communication within the team
Essential Hiring Criteria:
- You must have the right to work in the UK
- The successful candidate will be subject to security clearance.
- Excellent communication and interpersonal skills
- Empathy and patience in dealing with customers and key stakeholders
- Strong problem-solving abilities
- Highly organised
- Ability to work well under pressure
- Previous experience in a customer service environment preferred
- Proactive and organised, with a keen attention to detail
- Reliable and punctual, with a strong work ethic
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
