Front of House Manager
The Social Dough Company is looking for a reliable, friendly and highly organised Front of House Manager to join our growing team.
What started as a two-person operation serving our local community has grown into a team of 25+ people across multiple sites. Our focus is simple: exceptional pizza, brilliant service and neighbourhood restaurants people want to come back to.
As we continue to grow, we’re looking for strong hospitality leaders who want to grow with us. This role offers genuine progression into more senior management positions within the business.
The Role
As Front of House Manager, you’ll take ownership of the day-to-day FOH operation and lead the team through busy services.
This is a hands-on role. You’ll be on the floor, leading from the front, supporting the team and making sure every guest receives a great experience.
You’ll be responsible for service standards, team performance, rota coordination, cleanliness and the overall smooth running of each shift.
What You’ll Be Responsible For
- Lead FOH shifts and take ownership of service from start to finish.
- Deliver consistently high standards of customer service.
- Lead by example in attitude, work ethic and hospitality.
- Manage bookings, walk-ins and table flow to maximise covers.
- Communicate closely with the kitchen to keep service running smoothly.
- Handle customer complaints confidently and professionally.
- Coach the team on upselling and improving the guest experience.
- Train and onboard new FOH team members.
- Monitor team performance and address issues promptly.
- Prepare and manage FOH rotas, including shift cover and last-minute changes.
- Maintain high standards across the restaurant, bar, toilets and all guest-facing areas.
- Ensure opening, closing and cleaning checklists are completed correctly.
- Maintain atmosphere standards including music, lighting and restaurant presentation.
- Uphold food safety, health & safety and company procedures.
- Take responsibility for the care of FOH equipment, furniture, tableware and POS systems.
- Identify damaged or faulty equipment and ensure issues are reported quickly.
- Assist with stock control and ordering.
- Help introduce new systems and ensure the team adopts them properly.
- Identify opportunities to improve the operation and feed ideas back to senior management.
What We’re Looking For
You’ll ideally have experience working in a busy hospitality environment and be comfortable taking responsibility for a team and a shift.
We’re looking for someone who is:
- Confident leading a team during busy services.
- Reliable, organised and punctual.
- Friendly and naturally good with people.
- Calm and decisive when problems arise.
- Passionate about great hospitality and customer experience.
- Comfortable training, motivating and managing team members.
- Detail-focused and proactive.
- A strong communicator and team player.
- Flexible to work evenings and weekends.
What Success Looks Like
A great Front of House Manager at The Social Dough Company creates a restaurant that feels welcoming, organised and full of energy.
The team knows what they’re doing, guests feel looked after, standards stay high even when it’s busy, and problems are dealt with before they become bigger issues.
If you love hospitality, enjoy leading people and want to play an important role in a growing independent restaurant business, we’d love to hear from you.
Pay: £15.50-£16.50 per hour
Work Location: In person
