Here's a comprehensive Hotel & Restaurant Team Member Job Description you can use.
Hotel & Restaurant Team Member Job DescriptionJob Title
Hotel & Restaurant Team Member
Purpose of the Role
To provide exceptional customer service to all guests by ensuring the smooth operation of the hotel and restaurant. Team members are expected to maintain high standards of cleanliness, food safety, professionalism, and hospitality while supporting colleagues to deliver an outstanding guest experience.
Key ResponsibilitiesCustomer Service
- Welcome guests in a friendly and professional manner.
- Deliver excellent customer service at all times.
- Respond promptly and courteously to guest requests, questions, and complaints.
- Promote a positive and welcoming atmosphere.
Restaurant Duties
- Prepare and set up the restaurant for service.
- Take food and beverage orders accurately.
- Serve food and drinks efficiently.
- Clear and reset tables promptly.
- Process payments accurately.
- Follow food hygiene and allergen procedures.
- Maintain cleanliness throughout the restaurant and bar areas.
Hotel Duties
- Assist with guest check-ins and check-outs where required.
- Prepare guest rooms and public areas to company standards.
- Replenish guest amenities and supplies.
- Report maintenance issues promptly.
- Ensure public areas remain clean and presentable.
Food Safety & Hygiene
- Comply with all food safety, hygiene, and health and safety regulations.
- Maintain a clean and organised work environment.
- Store food safely and minimise waste.
- Follow all company cleaning schedules.
Teamwork
- Support colleagues across all departments when required.
- Maintain effective communication with managers and team members.
- Be flexible in working different shifts, including evenings, weekends, and holidays.
- Assist with training new team members when requested.
Cash Handling
- Operate tills accurately.
- Balance cash transactions.
- Follow company procedures for payments and refunds.
Health & Safety
- Follow all company health and safety policies.
- Report accidents, hazards, and unsafe practices immediately.
- Use equipment safely and correctly.
- Follow fire safety and emergency procedures.
Standards of Conduct
Team members are expected to:
- Be punctual and reliable.
- Maintain a professional appearance and wear the correct uniform.
- Treat guests and colleagues with respect.
- Protect confidential business information.
- Demonstrate honesty, integrity, and accountability.
- Follow all company policies and procedures.
Essential Skills
- Excellent customer service skills.
- Good communication and interpersonal skills.
- Ability to work under pressure.
- Strong teamwork skills.
- Positive attitude and willingness to learn.
- Good time management and organisational skills.
Experience
- Previous hospitality experience is desirable but not essential.
- Food Hygiene Certificate is advantageous.
- Training will be provided.
Physical Requirements
- Standing for extended periods.
- Lifting and carrying supplies within safe limits.
- Working in a fast-paced environment.
Performance Expectations
Team members are expected to:
- Deliver outstanding customer service.
- Maintain excellent attendance and punctuality.
- Complete all duties to company standards.
- Work safely and professionally.
- Contribute positively to the success of the hotel and restaurant.
Failure to meet these expectations or to comply with company policies may result in disciplinary action in accordance with the company's disciplinary procedure.
Pay: £12.71-£14.20 per hour
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- Flexible schedule
- Free parking
- On-site parking
Work Location: In person
