Overview:
We are seeking two highly organized and friendly Phone Operators to join our team. The ideal candidates will be responsible for handling incoming calls, delivering exceptional customer service, and ensuring smooth communication with clients and colleagues. These roles are perfect for individuals who thrive in a fast-paced environment and are passionate about providing outstanding support.
Available shifts:
- Night Shift Operator: Friday and Saturday nights, 10:00pm – 06:00am
- Back Shift Operator: Two shifts per week, scheduled across all seven days
Both positions offer an exciting opportunity to be part of a dynamic team while contributing to a high standard of service.
Responsibilities:
- Answer phone calls in a timely and professional manner
- Input customers details to a computerized system
- Respond to customer inquiries and resolve issues promptly and efficiently
- Transfer calls to the appropriate department or individual
- Maintain a high level of customer satisfaction
- Handle phone calls in a calm and professional manner
- Ensure a positive and respectful demeanor at all times
Skills:
- Excellent communication and customer service skills
- Ability to work in a high-pressure environment
- Ability to handle phone calls with ease and poise
- Friendly and courteous demeanor
- Ability to work independently and as part of a team
- Basic computer skills
As a Phone Operator, you will be the first point of contact for our customers and colleagues, and your exceptional communication skills will play a crucial role in delivering high-quality service. If you are a detail-oriented and customer-focused individual with a passion for providing excellent support, we encourage you to apply for this role.
Job Types: Full-time, Part-time, Permanent
Pay: £12.71 per hour
Benefits:
Experience:
- Customer service: 1 year (required)
Work Location: In person
