Job Title: Climb Guide
Reports to: Duty Manager/Operations Manager
Location: Manchester City Football Club, Etihad Stadium
Hours of work: Casual positions available
Rate of Pay: Casual Rate - £13.85/hour + Holiday Pay.
Closing Date: 30th August 26
Overview:
Wire and Sky is partnering with Manchester City FC to bring a brand new rooftop adventure attraction to the city. Visitors will be able to experience the stadium from a whole new perspective, as well as take in the spectacular city panorama, at this all-new rooftop adventure. We are looking for an adventurous and enthusiastic team to help launch and deliver this attraction in Autumn 2026, and as climb guide you will play a vital part in the success of this brand-new experience.
We are looking for an adventurous and enthusiastic team to deliver this attraction. Join our dynamic team at this brand-new attraction and deliver an exhilarating experience that our customers will never forget!
As a climb guide, you'll play a crucial role in ensuring the safety and enjoyment of our guests as they embark on a heart-pumping rooftop climb at The Etihad Stadium. You'll lead guided climbs, fitting harnesses and safety rail attachments, and expertly navigating customers around the rooftop walkways.
Your number one priority will be to deliver a safe experience for all participants. You’ll create an unforgettable experience for our visitors, delivering engaging tours, sharing interesting and engaging information about the stadium and the awesome skyline views on offer. Your infectious enthusiasm and excellent customer service skills will guarantee a positive experience for every guest. And, if you have the experience and skills, there may be an opportunity to work on the abseil or zip line platforms, facilitating these adrenaline-filled activities which customers can add on to their climb.
So, if you're ready to embrace the challenge, and be part of an extraordinary team in an extraordinary setting, we want you! Join us and let's elevate the adventure to new heights together.
Responsibilities and Duties:
- To run tours with customers, guiding them in climbing up and around the Etihad Stadium roof
- To provide a warm, courteous welcome to all attraction customers and build rapport with them throughout their experience.
- To ensure disclaimers & waivers have been signed.
- To deal with extraordinary requests in a helpful manner, especially customers who may be scared or apprehensive about the experience.
- To work collaboratively with Manchester City Football Club employees, who you will be working alongside at this experience.
- To facilitate controlled rate descent and zipline in a safe and efficient manner (experience & skills dependent)
- To provide assistance to the Duty Manager / Operations Manager as directed.
Specific Role Requirements:
Essential Skills:
- Proven customer service experience with excellent communication skills.
- Ability to remain calm, focused, and positive under pressure.
- An energetic, enthusiastic, and flexible approach to work.
- Strong team player who is equally comfortable working on your own initiative.
- Knowledgeable in Personal Protective Equipment (PPE) requirements and their proper use
Desirable
- Previous Tour Guiding experience
- Previous experience in climbing abseiling, controlled descents or zipline operations
Interview and Selection Process
Applications will be reviewed as received, and we reserve the right to withdraw the vacancy at any time. Early applications are strongly advised.
Please note, applicants must be over 18 and have permission to work in the UK.
Successful applicants will be required to undertake training in October 2026. Any training dates will be advised to you when job offers are sent out, and the training must be passed successfully in order to take up this position.
For any questions, please email us using [email protected] call on 0203 198 0407.
Pay: Up to £13.85 per hour
Work Location: In person
