Purpose of the Role
Be part of our Business Support Team which forms the core of our company and is vital to the smooth functioning of our sales and operations processes.
Turn customers into brand advocates by providing world-class service and a fantastic buying experience.
Contribute to achievement of the company’s OTIF (On Time In Full) Targets by working to a high standard of accuracy and adhering to operational processes.
Duties and Responsibilities
- Have an extensive knowledge of the company, its aims, objectives and strategic direction.
- Support the internal sales team in producing quotes when required.
- Manage the purchase order process for non-stock items, including placing orders, supplier liaison and checking supplier confirmations.
- Liaise with suppliers and clients regarding replacements for damaged / missing items.
- Respond to and resolve customer queries, complaints and issues promptly and professionally, escalating matters where appropriate.
- Use gatekeeping skills to deal with inbound telephone enquiries.
- Use a range of software and the ERP system to manage data and produce reports.
- Order and maintain stationery and equipment.
- Create and maintain online filing and other office systems.
- Support the accounts team with invoicing and credit control processes when required.
- Handle incoming and outgoing post.
- Provide outstanding customer service, handling enquiries and orders promptly with a high level of attention to detail.
- Deal with a wide variety of customer communications via email and telephone.
- Manage the sales order process including entry, customer liaison, stock allocation and delivery scheduling.
- Provide administrative support to other departments as required, such as executive support for the directors.
The above is not an exhaustive list.
Skills and Attributes
- The desire to deliver exceptional customer service and support.
- Excellent attention to detail.
- Strong organisational skills.
- Good administrative and PC skills.
- The ability to plan own work and use initiative.
- The ability to manage pressure, prioritise tasks and meet deadlines.
- The ability to handle difficult or sensitive issues calmly, professionally and appropriately, using sound judgement and knowing when to escalate matters.
- The ability to accept and understand instructions.
- Excellent oral and written communication skills.
- A pleasant, confident telephone manner.
- Tact, discretion and respect for confidentiality.
- A strong team player.
- Project-management skills.
- A basic knowledge of financial control procedures.
- Willingness to learn new skills.
Hours of Work
Monday - Thursday: 8am-5pm, with 1 hour for lunch
Friday: 8am-4pm, with 1 hour for lunch
Pay: £28,000.00-£32,000.00 per year
Benefits:
- Company pension
- Free parking
- On-site parking
Work Location: In person
