Meeting and Events Operations Manager
Perched on Brayford Marina in the heart of Lincoln, the DoubleTree by Hilton Hotel Lincoln serves as a perfect backdrop for any type of gathering including conferences, business meetings, weddings, receptions, leisure stays, and celebrations.
This downtown hotel features fully air-conditioned flexible event space. The hotel's full catering and banquet service includes delicious offerings which can be tailored to cater for any type of event. From business conferences to cocktail parties and weddings, this downtown hotel serves as a stylish backdrop for every occasion.
Enjoy the hotel's relaxing, yet professional atmosphere with contemporary style, as well as its proximity to local Lincoln attractions and shopping. Stroll along the cobbled streets of the historic Bailgate area or visit the majestic Lincoln Cathedral and discover the rich history of the Lincoln Castle.
Lead with Purpose. Deliver Memorable Experiences.
We're looking for an experienced and organised Meeting and Events Operations Manager to lead the delivery of meetings, conferences, events and special occasions, ensuring exceptional service and memorable experiences for every guest.
This is a key leadership role responsible for managing event operations, developing a high-performing team and ensuring every event is delivered seamlessly from start to finish.
If you're passionate about hospitality, thrive in a fast-paced environment and enjoy creating exceptional guest experiences, we'd love to hear from you.
Why Join Us?
Team Member Programme with £50 Bed & Breakfast stays across participating leaf HOSPITALITY hotels
Discounted stays and food & beverage across the Hilton worldwide portfolio
50% food and beverage discount
Employee Assistance Programme and wellbeing support
Hapi discounts platform
Long Service Recognition Awards
Recognition and reward programmes
Five additional days annual leave from day one
Enhanced family-friendly benefits
Learning and development opportunities
The Opportunity
As Meeting and Events Operations Manager, you will be responsible for leading the operational delivery of meetings, conferences, weddings, events and other functions within the hotel.
You'll work closely with sales, kitchen and operational teams to ensure every event is planned and delivered to the highest standards, creating memorable experiences for guests while supporting the commercial success of the business.
Your role will be central to maintaining service excellence, driving team performance and ensuring operational efficiency across all event activity.
What You'll Be Doing
Lead the day-to-day operation of the Meetings and Events department
Recruit, train, coach and develop team members
Ensure meetings, conferences, weddings and events are delivered to exceptional standards
Work closely with sales teams to ensure a seamless handover from booking to delivery
Manage event staffing, resources and operational requirements effectively
Build strong relationships with clients to ensure expectations are met and exceeded
Monitor service standards and implement improvements where required
Handle guest and client feedback professionally and resolve issues effectively
Ensure compliance with health and safety, licensing and company standards
Support revenue opportunities through effective event planning and operational delivery
What We're Looking For
Previous experience in Meetings and Events, Conference and Banqueting or hospitality operations management
Passion for delivering exceptional guest experiences
Strong leadership and team development skills
Excellent organisational and planning abilities
Strong communication and relationship-building skills
Ability to manage multiple priorities and perform under pressure
Good commercial awareness and understanding of event operations
Positive, proactive and solutions-focused approach
About leaf HOSPITALITY
leaf HOSPITALITY is a hotel management company trusted by owners to operate branded and independent hotels across the UK.
Since 2007, we've managed every property as if it were our own, combining commercial expertise with a people-first approach. We build strong teams, create memorable guest experiences and deliver long-term success for our hotels, owners and communities.
Everything we do is guided by one principle:
be EXCELLENT.
Diversity & Inclusion
We are committed to creating an inclusive workplace where everyone feels welcome, respected and able to succeed. We celebrate individuality and believe diverse perspectives help us deliver better experiences for our guests, teams and communities.
