Job description
Retail Manager Cluster 4, Chester
Responsible to: Head of Retail
Hours: 37.50
Days: 5 days per week – Mon to Sun shift pattern
Hours: TBC
Salary: TBC
Main Location: Chester 3 Shop, 45-49 Boughton, Chester, CH3 5AF
With Travel to: Chester 2 Shop, Unit 1a, River Lane, Saltney, Chester CH4 8RJ
Overall Objective
Your general duties will be day-to-day responsibility for the running of our charity shop in Cluster 3; promoting high standards of service to customers and donors, and to achieve sales targets as required.
Duties and Key Responsibilities
Meeting specific KPI’s
- With a focus on;
- Driving sales
- Gift Aid and
- Increasing shop profit
Administration and Finance
- To ensure till procedures are followed and all cash handling is in accordance with Roy Castle Foundation policy.
- To ensure cashing-up and banking procedures are followed and proper records are kept and submitted.
- Ensure reports are completed in time and submitted as per the current procedures
Volunteers
- To recruit volunteers in line with shop targets.
- To manage and lead all volunteers in achieving the objectives of the shop.
- To ensure there are good working relations with voluntary staff.
Recruitment
- To liaise with the Head of Retail on staffing levels at all times.
- To ensure that the best practice is adhered to when recruiting volunteers and to maximise advertising and recruitment opportunities.
Training
- To conduct regular structured training sessions for all staff to include customer service, sorting and pricing, till procedures and cash handling.
- To identify individual development needs
- To develop each individual’s full potential through training and coaching
Customer Care
- To ensure that a high level of customer care is maintained on the shop floor with all volunteers trained, aware and motivated to provide an excellent service in all aspects to customers and donors.
Stock and Stock Control
- To ensure that the quality of donated stock put out for sale is of the standard required.
- To ensure that the pricing and ticketing policy is adhered to.
- To ensure that coding and culling procedures are followed.
Bought in Goods
- To ensure stock is checked, placed on sale and displayed prominently with point of sale materials
- To ensure the correct procedures are followed for recording sales and stock control.
Display and merchandising
- To maintain a high standard of window and internal display and presentation of stock.
- To maintain a high standard of cleanliness and tidiness in all areas of the shop.
- To ensure that special window and other merchandising instructions are complied with.
General
- Comply with Health and Safety legislation in accordance with Foundation policy.
- To ensure the notice board, message book and display posters are up to date and in a suitable condition.
Cluster Working
- You will be expected to travel to the other shop within your cluster
PERSON SPECIFICATION
Education / qualifications / knowledge
- A good standard of numeracy and literacy E
- Knowledge of the principles of good customer care E
- Work effectively with others towards common goals and targets E
Experience
- Significant customer service experience working within a retail environment E
- Experience of Charity shop retailing E
- Experience of working with volunteers D
Skills and Abilities
- Able to work on own initiative E
- Strong interpersonal skills with an ability to communicate effectively with a diverse range of people E
- Ability to recognise stock potential to generate income E
- Knowledge of product pricing E
- Good administrative and organisational skills E
- Ability to handle money, keep records and organise work E
- Ability to work as part of a team E
- Ability to motivate others E
Personal Qualities
- Self starter, motivated and positive E
- Target driven E
- Trustworthy and honest E
- Ability to travel to other sites E
Pay: £25,000.00-£25,500.00 per hour
Application question(s):
- Ability to travel to multiple sites in Chester - see advert for more details
Work authorisation:
- United Kingdom (preferred)
Willingness to travel:
Work Location: In person
